First Citizens Bank

One West Bank was bought by First Citizens bank this year..While the branch in Ocean Park is convenient  the service has declined..My application for a credit card was declined..and no reason was offered ( 26 year credit history no late/missed pmts 800+ rating!) Last night my debit card was declined --- checking account had more than enough to cover the $20 charge at my local food market..customer service turned it back on..but could not tell me the reason why it happenedCD rates are not competitive...Im looking at other banks now...
Sep 22nd, 2022

I deposited checks in their ATM with no problem I deposited checks by phone with no problem I like that !
Aug 13th, 2022

Horrible customer service. Walked in today and there were two tellers and eight people waiting in line. Over a 30 minute wait to make a simple deposit. This is not the first time, sadly. Frustrating to say the least. If you are wanting a fast and efficient bank FCB is not the one for you. Time to move on.
Aug 4th, 2022

This bank has gone to hell. Seriously the worst customer service and the services are awful.  Locations were closed that had accessible parking and atms, and the ones that opened were placed in out of the way locales with no atms, making doing business difficult.  The managers don't want to help you. They sit at their computers, avoiding eye contact. Will be closing my accounts because they don't care about the customer and their needs. I am sure their automated response will say, sorry for the inconvenience, we strive for excellence...blah blah blah...no they don't.
Jul 31st, 2022

As 1st Citizens, they've been a bit of a challenge, after claiming there would be no changes when they bought One West and closed Main Street where I've been Banking with Santa Monica bank since the late nineties. First two time's trying to deposit cash, were a drive for nothing. Turns out the bank wasn't ready for ATM Cash until the Monday. But they closed the ones at main street.   Then to find out, they're closed Saturdays. I had no Idea, another drive WASTED. at $6.00 a gallon.  And don't get me started on the time and trips I wanted to get a cashiers check, in their first week. CIRCUS, is being kind. Several times, the ATM simply didn't like my $50.'s... and just rejected them,  another 2 trips wasted after banking hours. Today I want to find out if they have a Notary, I called at three, after several lame prompts I was only able to leave a message and as of yet a half hour later no call back. Did I mention I am hoping to do this before they close.There's always a very slow moving line, and I'm not sure I like the place.  This is the 4th purchase of my INSTITUTIONS, this one seems to be the worst so far.  just sayin. Totally frustrated and missing Main Street.
Oct 17th, 2022