Cold Stone Creamery

This review is for the service; I didn't buy anything. The guy working, James, noticed me out front standing, leaning backwards gazing at the gloriously blooming cherry trees along the sidewalk. He came out with a chair and invited me to sit. Five stars for thoughtfulness, kindness and hospitality. Thank you James!
Apr 7th, 2024

I went in with a client with disabilities who uses a wheelchair this past Monday. As we waited in line by the ice cream, all the employees ignored us and served two separate parties that clearly arrived AFTER us instead. When I spoke up, the employee just gave me a rude look without apology. I'm never taking my client here again. The filthy tables that never seem to be cleaned didn't bother me so much, but this is unacceptable...
Apr 2nd, 2024

I've never been to a Cold Stone Creamery before, but wanted ice cream as my boyfriend and I were walking around exploring the area. The guy in there was so friendly and kind. He let me sample a couple of flavors so I could pick what I liked best. The interaction with him was the highlight because he was a very cool person and you could tell he was passionate about his job. (I always appreciate excellent customer service.) The ice cream was smooth and creamy and yummy. Would go back if I were in the area.
Mar 22nd, 2024

Feb 5th, 2024

There was only one person in line so I figured we got lucky. 20mins later I felt the exact opposite. If there's a long line you better have a few hours to kill. I don't want to come down hard on kids. I think it's important that people have entry level jobs to hone their skills. However, I do expect a certain level of common sense to already exist. Well.... it's not the first time I've been wrong. The two gals working that day had the personality of wet cardboard and moved slower than the dmv line. To be fair what they made was tasty but, it shouldn't take almost 30 for 2 people ordering nothing fancy with only one person in front of you. While I did appreciate the generous portions I was unable to enjoy them because the cup was too small to contain everything. The extra was a waste and only served to make a sticky mess. At least we got to enjoy our treat out front on the dirty tables. Sitting downtown made me realize why I avoid Pacific Ave most of the time. Living here for 50yrs it's a shame to see how wretched this once special area has become. I guess cold stone is lucky anyone is willing to work downtown.
Jan 10th, 2024