Sherwin-Williams Paint Store

Not helpful staff (lady at the store) . I needed paint I ordered online to be handed over to my painter. The lady refused to do that or allow me to authorise the handover in a secure way. Sherwin Williams doesnt allow us to add or change the pick up person. I had to drive to the store from south LA to pickup the paint. Why is there no way for customers to securely authorise contractors to pick the paint or have any alternative to do so online. Isnt this a common scenario you encounter?
Feb 28th, 2024

Mar 9th, 2023

Purchased 2 gallons of Duration exterior paint from this location on 8/25/23. The sales associate quoted me the wrong price by $6 pet gallon prior to mixing the paint. He tried to sell at the quoted price due to his mistake but a manager advised that she could not assist. I paid the higher price as I didn't want to stick the sales associate with the already mixed paint. 10 days later Sherwin Williams has a sale for 30% off of Duration exterior paint. I went to to the store to purchase another gallon along with inquiring about a price adjustment. Same manager that would not assist with the misquoted price advised there would be no assistance with a price adjustment. I left very dissatisfied with this experience and did not purchase another gallon from that location. However, I stopped by the local Lowes and purchased a gallon of Everlast exerior in the same color as what I'd previously purchased at the Sherwin Williams store. Additionally, Lowes price matched the Duration sale price even though it was compatible to Duration but not the same name. My new store for all paint and paint supplies is Lowes. The local (and all local) Sherwin Willams store in Santa Clarita, CA has lost a customer for life.
Sep 8th, 2023

The lady working at the store is very unprofessional and extremely rude. Not helpful at all and acts like we the customers know what the paint lingo is and how to order the proper paint. I came in last week and she was so rude, told me I needed to bring in the material to match my project. Extremely unprofessional and not helpful Whatsoever. I was not pleased. She told me to wait as it appeared I was causing her an inconvenience. She said come back next week and we are having a sale. So I came back today and he attitude was the exact same. So rude and not helpful at all. Not ever a hello can I help you. I told her I needed some paint to match my project and I provided her a piece of the stucco. She didnt use it and said I didnt tell her and I gave her tabs. What! She is a very unhappy person based on her attitude towards customers and her inability to even maintain a professional level of communication. I will not be going back to this location as long as this nasty lady works there. You will know when you see her! Trust me shes not hard to miss once you talk to anyone there.
Aug 12th, 2023

Sean B was at the counter today and was so nice. He was helpful polite and really was awesome. My wife raved about he remembered her and her brother from two weeks prior. What a breath of fresh air on a snowy day . Made her paint choices easy and a great experience.  Kuddos management  on a fabulous hire.
Feb 25th, 2023