Mercedes-Benz of Valencia

Yesterday my husband and I , went to shop our Mercedes EQB at Mercedes Valencia.,Our sale agent is Jim and he and his manager were not honest. We first want to buy the car but they tried to ask us to lease as Mercedes Benz give 7500 incentive. If you purchase the car you cant get it. We were finally accepting to lease the car but we presented the deal which we got from Mercedes Benz Arcadia. They agreed to follow it but they didnt present the deal to us before asking us to go in to sign the lease. They tried to let me ignore 1,500 credit which the sale agent Jim asked and helped me to get from Sams Club web site. When we signed the lease but I forgot to ask the accounting about that discount. I believe they tried to let me ignore that. Now this morning after we signed the contract and the car was delivered I called and asked Jim . He told me that this count was part of the deal. It was not honest.The 1500 discount from Sams Club was not counted when we presented the discount which we can get from Arcadia . They should accept the discount from Arcadia plus the 1500 discount Jim told me to apply with Sams club. This is not honest dealer. Please dont do business with them .
Mar 31st, 2024

Great people and service.
Mar 31st, 2024

As I was shopping for a new car, stop by to this this, and I noticed you have excellent inventory and choice of selected vehicle. Salespeople were very helpful and friendly. Given a different option, which gives me a better option to choose, either financ and lease. I would strongly recommend visiting this place in Valencia Mercedes Benz dealership.
Mar 27th, 2024

I always have a great experience at Valencia Mercedes-Benz. My New Beth Dutton car is sooooo BEAUTIFUL!!!
Mar 21st, 2024

As a long-time customer of Mercedes Benz of Valencia, I can wholeheartedly say that they have consistently exceeded our expectations. From the moment we stepped into their showroom, it was evident that customer satisfaction was their top priority. We've leased numerous cars from them over the years, and each time, they have gone above and beyond to accommodate our needs, especially on the finance side. Kaz, the manager, is a true professional who takes the time to understand our requirements and ensures that we get the best possible deal. When it comes to servicing our vehicles, Mercedes Benz of Valencia shines yet again. Led by Tony Rhodes, their service team operates with transparency and integrity, giving us peace of mind knowing that our cars are in good hands. Jeremy, our service advisor, deserves special mention for his exceptional communication skills and attention to detail. He keeps us informed every step of the way, ensuring that our service experience is smooth and hassle-free. Overall, Mercedes Benz of Valencia has become more than just a dealership to our family they're a trusted partner who has always been there for us whenever we've needed assistance. Their commitment to excellence is truly commendable, and we look forward to continuing our relationship with them for many years to come.
Mar 17th, 2024