Rothy's Valley Fair

Dec 4th, 2023

Fred went above and beyond to get me the shoes I have been wanting for an upcoming trip to Canada. His professionalism and expertise on product was so appreciated and I am so happy with my new purchase. Cannot recommend Rothys enough. Thank you, Fred!
Oct 30th, 2023

Update: Rothys emailed me saying they reviewed my account and are sending me a smaller size and I dont have to return my size 7s to gift them and thats exactly what I did. But I am really happy to have the shoes in my size! I recently bought a pair of Rothys and I have had several of them in different styles. I always buy in a size 7. So when I bought on their latest sale I bought a size 7. They were too big and wont let me exchange them for a smaller size. Im not trying to get my money back just trying to exchange them and they wont do it. Will never buy Rothys again!
Jul 12th, 2023

Great and friendly customer services, they help me feel so welcome even when I changed my flats more than one time!!! Thank you! :)
Jun 7th, 2023

Love Rothys! Just got my 3rd pair last weekend. I wish Rothy had a warranty policy, where they are able to repair the shoes. By anyway, my last experience, slightly disappointed with the customer service. Jenn has major attitude and was rude. At the time I came in, the store had 2 workers and 2 customers, each worker assisting each customer. I was very patient while waiting for a worker to be free, it happened that Jenn was free first, so I asked for help. BOY, I should've waited for the other worker. Jenn had a nasty mean attitude. I thought it was just me, but my husband asked why was she giving me attitude. Yeah, I don't know.. but anyway, I escaped her and the older Asian gentlemen and the African American worker helped me. They were freaking awesome! I own the flats, slip on, and point, I love them all. Super comfortable.
Aug 26th, 2023