Steve Madden

Horrible experience here to return. Their shoes are good looking but NOT comfortable at all. NO RETURN IN THIS STORE. Doesn't matter that you find it a lot cheaper somewhere else or whatever reason. Employees are not helpful at all. Read the reviews before you go.
Feb 15th, 2024

It should say Steve Madden Womens store as they dont sell anything for men.
Sep 5th, 2023

Youd think after so many 1 star reviews theyd hire new employees or at least train them to have better customer service. I asked for an email receipt and the employee never sent me one so I now I cant return boots that have never been worn and are still in the new packaging. I called the manager and spoke with Bree she was very rude, kept interrupting me and making unprofessional remarks at me.
Jun 26th, 2023

I went to this store while on Vacation visiting my Big Bro, walk in not greeted ok no biggie but then when I pick a shoe and tell the employee my size she does not bring the shoes to me, she stands at the register and goes here you go. Because how dare I condescend to think she could bring the shoes to me, shes the Customer not me. LOL Then I pick my size and go to pay another employee comes from the back to start talking to the brinks guy and then proceeds to stare me down. So I had time that day so I stared back at her. Umm the brinks guy might be picking up money so if you want to flirt with him, please dont forget the customers that put money there for brinks to pick up its just food for thought If you dont want a certain minority in youre STEVE MADDEN PLEASE PUT A SIGN UP THEN I WILL KNOW THAT YOU ARE NOT INTERESTED IN MY MONEY AND I WILL WALK ON! The really sad thing was I hadnt seen a Steve Madden store in awhile and was really happy when I walked in. The Employees in your store or CO are a reflection of that CO.
Aug 18th, 2023

Terrible customer support- would not let me return shoes with receipt because I didnt have box. Had to take store credit. Rude staff just horrible
May 5th, 2023