Best Moving Van Line

This is by far the worst movie experience I have ever had in my entire life. I came in contact with Best Moving Vans Lines through Eagle moving. Eagle moving is the broker that hires these different companies to move your household items. Eagle moving van lines moved my things from California heading to Kansas. They kept my boxes in a warehouse for over 21 days before delivering it to me. When my items arrived, two of the boxes looked tampered with. Upon inspection of the boxes, I discovered the all my items in the box were stolen!! On box was almost emptied out and the other was completely emptied with the exception of a few items. They stole my stuff!!! On top of that, I discovered that several other boxes never even arrived. I called and spoke to a woman named Monica who I later found out was the manager of the warehouse. Monica was of no held and immediately tried to direct me to go and file a claim. I told Monica I just want my missing/stolen items back, she after several back and forth conversations told me there was nothing they can do for me and I should just go and file a claim. Mind you I asked to speak to a manager several times, and Monica told me she has left messages for the manager and he will do his research and call me back. I received no call, because Monica herself WAS the manager. Best Moving Van Lines has stolen and lost valuable things from that I will never see again. They are a dishonest company and I strongly advise that no one uses them! As a matter of fact no one should use Eagle Moving either because they are the ones who hired out Best Moving Van Lines. I tried to contact Eagle Moving to inform them of what has happened, they did not answer the phone nor return my call. Please, please, please refrain from using either one of these companies, especially Best Moving Van Lines. They are a horrible, dishonest company that takes advantage of their customers. Please save yourself the heartache, and never use Best Moving Van lines in California or anywhere else!
Mar 30th, 2024

This company is the absolute worst. They didn't pick up my items when they said they would. When they did deliver my things, they were in pieces. Every box was damaged, every piece of furniture was damaged. I am out so much money because I chose such a horrible company. I know I will never see a dime of the money they owe me. I would never never never trust anyone from this company. They lie and change stories every phone call!
Jan 2nd, 2024

I would not recommend hiring this company at all. They are over priced and unprofessional. I waited 11 days to receive my stuff. I was under the impression I would receive my stuff the next day since the driver asked what day I would like to receive my stuff. He never mentioned to me it may take longer 3-5 business days, which I can understand. I waited 11 days There was no communication on when I would actually be receiving my stuff. Very unorganized. (Also some things were dropped and broken durning the moving process) When I finally received my items. My mattress and box spring was missing. The drivers had left before I realized and it was hard to contact them. No bueno :(
Nov 12th, 2023

One star is WAY too many for this scam. This company lost my items and damaged my most valuable item. I will be filing a lawsuit. I also had to pay an extra walking fee and an extra elevator fee lol. So dumb.
Sep 12th, 2023

I would totally use them again. I had a great experience Nothing broke during the move and the movers were very quick.
Sep 3rd, 2023