MoDo Hawaii

Hello Rachelle,We sincerely appreciate you taking the time to provide us with your feedback. Your insights are invaluable to us as we strive to continually improve our service.Upon careful review of our surveillance footage, it has come to our attention that although your order was officially placed at 1:50 PM, you had actually arrived at our establishment at 1:32 PM. We understand the importance of serving our customers with the freshest products possible, and we regret any inconvenience caused by the delay in preparing your order upon your arrival.Our dedicated team immediately sprang into action upon your presence in our store, prioritizing the swift preparation and delivery of your donuts. Despite the unforeseen discrepancy in timing, we are pleased to note that you did indeed receive your order before your designated pick-up time.In the spirit of transparency, it is important to note that while we make every effort to accommodate all our customers promptly, we do operate on a first-come-first-serve basis. Therefore, customers who arrive earlier naturally receive priority in service. In this instance, customers who arrived before you, specifically at 1:27 PM, were served first as per our standard operating procedures.Nevertheless, we fully acknowledge our responsibility in ensuring that your order was prepared in a timely manner, and we sincerely apologize for any inconvenience or frustration this may have caused you. Your satisfaction is of paramount importance to us, and we are committed to implementing measures to prevent such occurrences in the future.Once again, we thank you for bringing this matter to our attention and for your continued support of our business. Should you have any further concerns or feedback, please do not hesitate to reach out to us. We look forward to the opportunity to serve you better in the future.