Kaiser Permanente Behavioral Health Center

Update: Im very grateful that I was lucky with my doctors (psychologist and psychiatrist) But to get this help its 7 levels of Hell from Kaiser. Really guys please take on work in registry only professionals. The worst place. You rather die, than will get help. Even if you have the top expensive insurance from IT company.
Feb 10th, 2024

I spoke to Susanna Chan for an intake assessment. She was rude, condescending, and kept cutting me off and saying if I wanted to talk that much Id have to wait for a therapist. She reminded me several times if I kept answering beyond yes or no I would have to call back and wait several days to speak to someone. She called me while at work and I asked if she could call back another time and she said no this would be quick but then proceeded to extend the conversation once I said I could go. She completely lacked customer service and the experience was very dehumanizing.
Feb 7th, 2024

no.just no
Dec 9th, 2023

Kaiser is horrible with mental health. They don't care. They try to push you out as soon as possible with your temporary therapist. Medi Cal provided much better care than Kaiser, and I pay for Kaiser! I have been trying to maintain secure individual therapy and they make you wait for 4 months, and then tell you they will call you back on a certain date, and don't. It is awful!
Sep 16th, 2023

Challenging. I had to reschedule an appointment due to a family emergency, which resulted in them cancelling my appointment, and then multiple phone calls with long hold times to reschedule. Once I got to someone who could reschedule, she spent 30 minutes berating me that my chart didnt make sense and asking me to explain why they scheduled an appointment in the first place. She was very condescending and patronising, I would highly discourage using KPs mental health services.
Aug 10th, 2023