Digital-Loggers
-
2695 Walsh Ave
Santa Clara, CA 95051 - 408-330-5599
Hours
Chamber Rating
-
Scott Jackson
Makers of the Atomic Pi high performance version of the Raspberry Pi. You can buy the Atomic Pi and accessories on site.
Aug 20th, 2019 -
Sarah Bodo
friendly staff and great prices, great quality items.
Nov 8th, 2018 -
Cassio Simões
Terrible support, never reply emails. If your warranty is over, you're on your own, and it breaks a lot, I have 2 broken units they refuse to give support
Jun 5th, 2018 -
michael gusovsky
Good people
Mar 17th, 2018 -
Bobby Hurman
I can't say enough good things about my experience with both DLI's products and services. I purchased their Web Power 7 Switch back in November of 2014. It had been working flawlessly up until about a month ago when it finally gave up the ghost. The firmware basically hiccuped and I was unable to get it to boot back up. All power was loss to all the outlets, and the LCD screen blank. I'll be honest and say that I was expecting to get the run around in trying to get them to honor their 5 year warranty. Those expectations were quickly dismissed as I began the process. I sent in my RMA request via email per their websites thorough instructions. I waited about 18 hours before I gave them a courtesy call to find out what the status was on my request. Ty apologized and explained to me that the person normally handling those requests was out, but he'd get on it right away. A few moments later, he gave me the RMA number and I had it out the door the next day. A few days later after receiving a notification from FedEx that it been delivered to DLI, I sent out another courtesy email. Thanh Kim in sales there kindly responded with the status and even what was required to fix it. I already had it in my mind that it had to be flashed. So I was expecting to have to set each and every one of my scripts back up... For the third time in this review, I was wrong again! Lol. Not only did they manage to get it back working, but they saved all of my configurations too! I was so glad! I didn't really want to go back through and do that all over again... I can't speak for the previous reviewers issues, but my experience with them was excellent. I actually went and bought two more switches because of their outstanding handling of my case. If they keep it up, they'll have a lifetime customer in me!
Dec 29th, 2018
Contact Info
- 408-330-5599
Questions & Answers
Q What is the phone number for Digital-Loggers?
A The phone number for Digital-Loggers is: 408-330-5599.
Q Where is Digital-Loggers located?
A Digital-Loggers is located at 2695 Walsh Ave, Santa Clara, CA 95051
Q What is the internet address for Digital-Loggers?
A The website (URL) for Digital-Loggers is: http://www.dlidirect.com/
Q How big is Digital-Loggers?
A Digital-Loggers employs approximately 20+ people.
Q What days are Digital-Loggers open?
A Digital-Loggers is open:
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: Closed
Q How is Digital-Loggers rated?
A Digital-Loggers has a 4.4 Star Rating from 7 reviewers.
Hours
Ratings and Reviews
Digital-Loggers
Overall Rating
Overall Rating
( 7 Reviews )Scott Jackson on Google
Makers of the Atomic Pi high performance version of the Raspberry Pi. You can buy the Atomic Pi and accessories on site.
Sarah Bodo on Google
friendly staff and great prices, great quality items.
Cassio Simões on Google
Terrible support, never reply emails. If your warranty is over, you're on your own, and it breaks a lot, I have 2 broken units they refuse to give support
michael gusovsky on Google
Good people
Bobby Hurman on Google
I can't say enough good things about my experience with both DLI's products and services. I purchased their Web Power 7 Switch back in November of 2014. It had been working flawlessly up until about a month ago when it finally gave up the ghost. The firmware basically hiccuped and I was unable to get it to boot back up. All power was loss to all the outlets, and the LCD screen blank.
I'll be honest and say that I was expecting to get the run around in trying to get them to honor their 5 year warranty. Those expectations were quickly dismissed as I began the process. I sent in my RMA request via email per their websites thorough instructions. I waited about 18 hours before I gave them a courtesy call to find out what the status was on my request. Ty apologized and explained to me that the person normally handling those requests was out, but he'd get on it right away. A few moments later, he gave me the RMA number and I had it out the door the next day.
A few days later after receiving a notification from FedEx that it been delivered to DLI, I sent out another courtesy email. Thanh Kim in sales there kindly responded with the status and even what was required to fix it. I already had it in my mind that it had to be flashed. So I was expecting to have to set each and every one of my scripts back up... For the third time in this review, I was wrong again! Lol. Not only did they manage to get it back working, but they saved all of my configurations too!
I was so glad! I didn't really want to go back through and do that all over again... I can't speak for the previous reviewers issues, but my experience with them was excellent. I actually went and bought two more switches because of their outstanding handling of my case. If they keep it up, they'll have a lifetime customer in me!
Overall Rating
Overall Rating
( 7 Reviews )Write a Review
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