BMO

Customer service is in Guatemala. Grrrr. Callback in an hour. Then placed on hold forever. Been a bank of the west customer fir 20 years. I will cancel bmo credit card!
Dec 23rd, 2023

Customer service leaves a lot to be desired.
Sep 21st, 2023

While I've banked here for years, getting frustrated they allow the homeless to sleep at the ATM entry. I don't feel safe anymore going to this ATM on weekends.
Feb 27th, 2023

Nov 27th, 2022

Absolutely disappointed in this branch. If you want control of your money, go elsewhere. Manager Van Ness is too much to deal with. They sat my employee in their office for having such a large check to cash or deposit. Questioned what the money was for and why he needed it. None of their business; funds available, CASH OR DEPOSIT that check. I truly believe that if i did not show up in his defense, they would've called the cops. They have access to Transaction and deposit history so i'm not sure why the large amount was even questioned. She spewed policy at me and when i asked for a copy of the check cashing/deposit policy, she said the conversation was "getting too wide," whatever that means. She suggested that we don't have a "relationship" which is ridiculous because I'm there every week and deposit millions of dollars over the past years. I even created a new business account 2 weeks ago because i had faith in this branch. Aside from Aaron, the teller was no help either and literally put the "Window Closed" sign down as i we were in mid-conversation. I have trouble with her EVERY time I'm there. Van Ness the manager then had to go out of her way to VERIFY that the amount in my account wouldn't be recalled which is absurd. Embarrassing is an understatement. My employee had to watch me fight for money that he was entitled to. Money that is clearly available. The manager also had the gall to tell him that "noone buys cars with cash" which is ridiculously rude. Maybe she financed a vehicle and that's HER experience but also NONE OF HER BUSINESS. When i asked her for the regional manager's contact information IN FRONT OF HER SUBORDINATES, she refused and said that she wouldn't give it to me. Obviously she has no faith in her knowledge of policy. After about an hour, she ran out of policy and discrimination tactics and folded like fresh laundry so that he could deposit his check. If you like to be in control of your money, don't bank here. I'll remove my review when/if things are sorted out..
Dec 19th, 2023