Stevens Creek Nissan Parts

If I could give this place a negative star review I would. Took my car into the service center to get the air bag sensor fixed. Which was a whole waist of time and money for nothing. The invoice stated that they do not want to be in liability for future issues of the vehicle. It will be my responsibility for the car, not theirs, yet they do not know what needs to be replaced. The "part" has been on backorder since I left my car in their care. When I was paying for my car back, they stated the so called part my car needed is no longer being manufactured. If you want to waist your time with this place go right ahead.
Mar 27th, 2024

Probably the worst experience ever from the parts department, I was attempting to locate a part for my nissan vehicle and called the stevens creek location and was put on hold for 5 minutes before being poorly greeted by micheal. After telling him my part number he rudely told me the part was unavailable and even if i ordered it there system was down. He then hung up. I later realized my part was interchangeable with a specific infiniti model so I called the infiniti parts department or so I thought. Lo and behold micheal answered in his trademark arrogant tone. I tell him the same part number and now he has it. Why work in the parts department if you cant even cross reference between your two inventory platforms. Will not be returning or even considering ordering parts from this location.
Oct 16th, 2023

They have excellent service
Jul 7th, 2023

I came here at 7 because Online they say they open at 7. When you come in it says parts open at 7:30. Well its 7:38 at the moment and some rude guy working service says they dont get their until 8 AM sometimes.
Jun 2nd, 2023

Jan 28th, 2020