ZeroBounce

Update: They've reached out to email the file and that worked! Hoping they come up with another way of downloading files separately - may be a good option. Even having the ability for customer service team members to send the file in chat (I could send attachments so perhaps they could?) would be great. I appreciate that they expedited the help and realize they have no control over my security levels, so raising from 1 star to 4. It still ended up delaying my campaign. --- Terrible first experience. Spent $160 on credits, downloaded the file and it's not extracting. They won't send the file unzipped, they told me to download a program to see if it errors, which is not possible due to working for a secure company. This is delaying my email campaign. Not a great experience at all.
May 14th, 2023

I've used this service to validate emails. Not long after, I noticed goggle search results started showing many zerobounce results when i googled some urls from contacts I had submitted for verification. It seems fairly obvious they used the submitted data file to improve their own products. That's a VAST violation of data trust. Now they've just started offering a service where you can enter a name and they will tell you the person's email. Gee, I wonder where they got all that email info from?!?! Shady and I am done using this service.
May 9th, 2023

UPDATE: The team at ZeroBounce reached out to explain my previous issue and provided insight and background information about it. They are very responsive and helpful; excellent customer service! I am excited to continue using the service.
Apr 14th, 2022

Austin with Zerobounce is terrific. I had an issue with the way my data uploaded for a huge list. It didn't validate correctly. I called into ZB and got Austin on the phone. He immediately credited my account when I explained the situation. During these times, every ounce of extra effort is so appreciated. Thank you, Austin! They're lucky to have you. P.S. The only reason I'm not giving 5 stars has nothing to do with Austin. The first person I had on chat was rude and very unhelpful.
Apr 20th, 2021

Jul 30th, 2018