Couch Santa Barbara

This is an update of my previous review.Michele is now refusing delivery of my small claims summons. This is truly unprofessional !!! If Michele feels she doesn't have any responsibility for what happened to my couch she should be more than willing to explain herself in small claims court to the judge and let the judge decide. Please see photo of attempts at service!Updates as of 11/18/22 11 amMichele that is a blatant lie that you have not been contacted about the service of the small claims summons! I can't  serve you myself  as that is against the law. I hired a process sever to serve you and I have documentation from them that you canceled their appointment and refused to reschedule . They have left you multiple emails and phone messages regarding the delivery of legal paperwork which you have not responded to. ( please see attached photo)I am happy to put you in contact with them so they can arrange delivery of the summons-.
Nov 17th, 2022

I never leave reviews, but looking at my couch I got from Michele over a year ago, I'm still in love. It's so comfortable and looks beautiful still...despite me and my cats best efforts. Michele was so patient with me while I picked out my fabric, asked her endless questions, and asked her them all over again. It was a very big purchase for me and Michele made me feel like it was equally important to her. You just don't get that kind of "human experience" in retail anymore. A year later I still love my beautiful purchase and remember her great customer service. Highly recommend.
Oct 25th, 2022

Mar 31st, 2022

Amazing service and we LOVE our new couch/sofa sleeper. Everything was perfect from start to finish. Couldn't recommend more
Jan 15th, 2022

We had a great experience working with Michele to get our new couch! We made multiple appointments to visit the shop to narrow down our decision on cushion type, fabric color, type, size, all the things. Michele was helpful without being pushy and never rushed us. She was very responsive and made the whole process easy. We love our new couch! Great quality for a great price.
Mar 20th, 2021