Bank of America Financial Center

I have been calling for hours to speak to someone at this branch. Absolutely no answer. I am recovering from surgery and cannot drive there right now. How can they run a customer oriented business like this in 2023? A total turn off and I want to warn others. They dont care at all about our needs. The easy solution, just please answer the dang phones!!!
Mar 10th, 2024

Bank of America seriously needs to get their act together! I went there three freaking times to deposit some foreign cash, and every single time, it was like they were on a mission to ruin my day. First, their systems on the fritz, next, the one person who can help is MIA. Whats up with that? Its beyond annoying and honestly makes me question why I bother dealing with them at all.
Nov 23rd, 2023

Petty theft by policy. Bank of America service record rated bt Better Business Bureau is abysmal with complaints to Better Business Bureau updated on Oct 17, 2023. Bank of America Customer Support Rated Below Average, 457 Resolved, 1085 Unresolved 30% of 1542 complaints were resolved. Although a fraud protected and monitored account, Bank of America paid Netflix double billing for over 2 years using an old debit card that was cancelled while also simultaneously charging another newer active credit card for the same single service provided. Inexplicably, Netflix managing to get paid twice monthly through an expired credit/debit card plus a new active credit card for one service billed. Once the mistake was discovered, Bank of America would only reimburse half of the double charged payments. Bank of America reimbursed only half of it for reasons not given. B of A cannot protect me from thier own poor banking services. Corporate and personal bank accounts, credit cards and future SBA and mortgage loans were cancelled. B of A saved several hundred dollars of reimbursement but lost thousands of future dollars in legitimate bank fees, loans, mortgages. credit card interest, etc. after 28 years of being thier customer. They both have competition that is better than them. I also cancelled the 15-year-old Netflix account permanently. Ironically, now the same identical double billing by Netflix is found on my significant others Netflix account. Netflix managing to get paid through an expired credit/debit card. She has permanently cancelled Netflix as well. RPEvansMD
Oct 30th, 2023

Eva, the relationship manager and lending specialist, is highly recommended due to her attention to detail and personalised approach that really took time to know us as customers. The impression the one gets at the end of every meetings is that the business relationship matters to her no matter how big or small the customer is.
Aug 31st, 2023

WORST BRANCH. Only have one teller open while that one is chitchatting with the customer and theres a line. Jesus the Manager on his phone instead of helping out. I was waiting 30 minutes for this lady Estela to finish up her conversation so I can finally get called. When I get there she has an attitude because the lady behind me asked how much longer Do we need to wait. I heard Estela tell the guy she was helping pushy old lady what a great customer service. When I get to her she has an attitude and says our cash advance machine doesnt work. Like seriously? Why not say that at the door when youre waiting to get told you can go inside. All these people need to get trained better to give customer service and just because youre a manager doesnt mean you dont have a teller id and cash to help. Never doing business here again
Jan 3rd, 2023