Bank of America Financial Center

9am and only 1 teller. Waited 20 min and the line never moved. Came back at 1015am still only 1 teller. 4 personal bankers and at least 1 "manager". 6 people in line waiting for the 1 teller. Edit to add that 1 yr later nothing has changed except the hours of operation. Only open 10a-5p how can you not staff your building? Why even bother? Take the 2 people who work there and put them downtown or in goleta. Which is where im going before I'll stand in line for another 30 min because theres 10 people in line and once again 1 person actually working. Who manages this branch?
Jun 29th, 2023

Jun 1st, 2023

Using this branch has *almost* driven me to the point of getting a new bank due to understaffing and long wait times. On a good day, there will be two clerks however most of the time there's a long line and a single clerk. As far as I know, there isn't a full time banker at this branch-so your chances of getting a walk in appointment are close to 0. Their hours are also limited. BoA-don't respond with a link to other branches and their hours. The point is that, when I handle business at other banks, I don't have to deal with limited hours and staff. Edit: I removed the second star because I'm just echoing previous reviews and this has been the experience of others
Mar 13th, 2023

This location has taken advantage of COVID/pandemic restrictions to reduce hours/days of operation and never returned to normal operating hours since relaxing of restrictions. It looks like Chase branch is open Saturdays and extra 2 hours every day (9 - 5pm vs 10am - 4pm). May need to take my business to Chase. Hi Alma, thx for your quick response, but unfortunately other locations won't help when I'm trying to access my security deposit box.
Jan 10th, 2023

For two days in a row ATMs had no cash. Why don't they cover up the machines so we don't waste our time ?
Aug 13th, 2022