Newport Pack & Crate

I wouldnt recommend this place for shipping fine art and heres why. Insuring the item you want to send is waste of extra money at Newport Pack and Crate. They dont by insurance from carrier so if carrier damage your original art you are screwed. They only have liability insurance witch your client check for damage while delivery man is standing there (which they wont wait for client to open crate). Delivery receipt wouldnt say that damage has to reported at the delivery time but they will tell you thats industry standard to a customers who arent in the industry. They also dont mention that at the time you purchase insurance. I end up getting my money from their liability insurance company because I kept all my email and talked to my lawyer. Business true quality shows when problem happens.
Nov 28th, 2023

Zero customer service skills. I gave the necessary information about my items to be shipped and was told, to put it simply, that I should call back when I have more information about my items. Then the agent proceeded to tell me in a condescending manner that he was swamped. This is for the establishmentPlease mention on your website that you do not wish to do business and *accommodate* questions about how things will be handled. Do not recommend.
Jul 20th, 2023

Amazing crew. Doug and team never complained, took initiative and completed above and beyond. Would highly recommend their services!
Jul 2nd, 2023

Friendly and helpful. Looks organized and clean in there.
Jun 23rd, 2022

We recently purchased a large bronze sculpture from an auction house in LA. We called NP&C to get a price on pickup, crating & shipping & got a quick response back from Chris. The price was good, pickup time & crating was speedy. They certainly know what they are doing & we would not hesitate to do business with them again for a future purchase. Chris stayed in touch with us till we received our 702# crate. We would highly recommend them for any services they offer!!
Dec 13th, 2021