Boys & Girls Club of Santa Ana

(Translated by Google) It has many programs for children and adults, they do many activities and help the community (Original) Tiene muchos programas para los nios y adultos, hacen muchas actividades y ayudan ala comunidad
Jul 23rd, 2022

This place sucks so bad I cant help going here no more for me
Jun 5th, 2020

Santa Ana Boys & Girls Club has been the model for youth services in Orange County. From their incredible staff to their amazing 21st century facility, they provide so much for the community! Can't wait to see what they do next!
Mar 8th, 2020

Hate this place
Nov 4th, 2019

Lazy and unprofessional!! This review is for The Boy's and Girls Club CLINIC. I just had my first child in June 2020 and I picked Dr.Colon as my son's primary doctor, however he was on vacation the first two times I went to go see him. The first time I spoke to a Dr.Cheng she kept questioning my decision and pushing me to change my mind so my son can get a genetics but she eventually stopped persisting after the 4th time of me telling her "no". I went the following week and Dr. Colon was still on vacation and I had to be seen by Dr. Brown which I literally felt was a HUGE waste of time. . I was given my sons weight in grams and when I asked if they can convert it to pounds Dr. Brown was like "I can't convert his grams to pounds because the number is like right there" which I have no idea what that means!! And kept saying "I don't know" to my other two questions.Now...the worst part happens. Dr. Brown schedules me back to see Dr. Colon (finally back from vacation) and when I go to check in,ISLA(nurse) tells me that they don't accept my insurance even though I have the temporary newborn insurance and I was seen by them twice already! So we are contacting my sons insurance to change his network and Dr. Colon is there and smiles and waves at me which I respond accordingly and that was the end of communication with him. He goes to the back and I stay at the front desk with Isla. Long story short,Isla tells me I cannot see Dr. Colon because my insurance network change won't take effective until 2 weeks from that day. I started to get upset because my son has a gtube and he ran out of supplies and his primary doctor needs to approve his supplies in order for him to eat and survive. So I explained the situation to Isla when someone from the back named RUBY starts to come to the front desk,but closes the door that leads to Dr. Colon which I found very suspicious. Ruby comes and tells me that she has been overhearing my situation and tried to tell me that Dr. Colon doesn't do gtubes surgeries. I told her "I don't want Dr. Colon to put a gtube on my son. My son already has a gtube but hes low on supplies and his doctor ,Dr. Colon needs to approve the supplies to my son can eat" and then Isla goes and says that I cant be seen because his insurance network isn't accepted. Ruby reiterated that information which I knew already.. So then I said "I called yesterday regarding Oliver and his gtube supplies and I was suppose to get a phone call back and I never did" and then RUBY goes "I was suppose to call you back yesterday,but the nurse told me to call you back all late and we were going to close and I saw that you have an appointment today so I didn't call you back". That was the last straw for me. I said " first of all,that's unprofessional. You're being unprofessional by telling me that you decided not to call me just because you knew I had an appointment today. Thats not okay,because you know I can't call this clinic directly because the number is a call center. You're so unprofessional. My son needs his supplies to eat and Dr. Colon needs to approve it. ". Ruby then said that I was told that his supplies cant get approved by a primary dr then I said that I never talked about the gtube with Dr. Brown and to give me that appointment date she was talking about. She didn't know that I physically write all my sons appointments in my agenda along with saving it on my phone calendar. I called her out on her lie because she gave me a random date. I gave her my sons name and info and she starts telling me that it says my son doesn't have a gtube. So then I get upset because she's reading from my sons notes and I start thinking that his information is wrong. So then I asked Isla to please check if the referral for his gtube supplies came in the office because I was told by his supplier that it was sent. Isla said she didn't have access to that information!!! Which is a damn lie. Then I ask Ruby to let me see my sons chart because all the information she is telling me is wrong and she DENIES ME THAT RIGHT and says that a primary doctor can't approve gtube supplies (yes they can). Then Ruby says"I don't want to confuse you so its best you come back and speak to Dr. Colon" and thats when I take my mask off and ask "what the fuck is going on here?!". They had the audacity to call security on me because of it but I was long gone by then. My husband was waiting for me in the car and I told him everything. Long story short don't come here the doctors are lazy,pushy and careless! The nurses here are irresponsible, lazy,play too many games and are fucking stupid. I'm leaving this review in hopes that DR.COLON will read this and hopefully realizes what kind of staff he has. Everything I just said is true and yes,I may be speaking some French but so would you if your child supplies to eat and get nutrition is compromised because 2 lazy,cold hearted nurses who don't know how to do their job. RUBY AND ISLA need retraining ASAP.
Oct 10th, 2020