Carl’s Jr.

Apr 9th, 2024

Good morning Carls Jr team, Ive been coming here for years and love Carls Jr for their burgers, but this morning, I went through the drive through and have a horrible experience with Veronica, Im not sure if thats is her name but shes a Hispanic worker taking the order at 04/09/24 at 6:30am Before I gave my order she had a nasty attitude as if she didnt want to be there or was extremely annoyed, I was being patient and trying to reason because Ive worked at McDonalds at know nose fast food restaurants are build off of customer service, She said she could Not understand me so I pulled up to the window for clarification which lead to her telling me I shouldnt be talking her the way I did, which was narcissistic, I believe in Jesus Christ and understand maybe at this point shes just going through something personal, I parked my car and went inside no issue or motive to do anything wrong apart from ordering my steak and egg burrito, she said at that point that she would not serve me at all, Kindly asked for the number to report this incident and she rudely said Id have to go online and started to blame situation on myself There was a female cook which was nice and understandable about situation but there was a bit of reciprocity, told Veronica she didnt have to be like that and mentioned that if we as humans are acting with bad intentions god would know so at that point I left to avoid anything taken wrong or police being called for no reason. I know things can get taken the wrong way so Im making this review in case anyone gets treated like this, customer service was horrible and I encourage Carls Jr team to find someone who will value their job in this sort of economy, at this point a robot or ai would be the best solution to avoid a customer having to take time out of their day to spread awareness and empty stomach, I will still continue to each here once in a while but this experience, I will never forget, I felt like the issue when god knows I was just trying to get my food and understand her, If Carls Jr team can review tape and records it would be gladly appreciated, Most likely she will try to Bend a lie to protect herself which I understand but the proof is there, theres always 2 sides to every story. Have a blessed day guys and god bless you and your families
Apr 8th, 2024

Apr 6th, 2024

Great service
Mar 31st, 2024

Mar 27th, 2024