Hans' Homemade Ice Cream & Deli

The best ice cream in CA.
Apr 6th, 2024

Walked in to order ice cream but left before I ordered because they were apparently to busy with the 2 customers sitting down that after 10 min nobody even acknowledged our presense
Mar 26th, 2024

Mar 17th, 2024

We got ice cream which was great and then we waited 40 minutes for two freaking sandwiches. Totally unacceptable at 3:30 on a Saturday afternoon when they weren't even busy.
Feb 24th, 2024

Ive been going to this location for 30+ years. Have taken most friends and relatives too. My 2 daughters have great memories going there since they were little. We recently moved to Riverside, however, we continue going 1-2 a month. Every time we go we see new employees (most of the time young girls - in their early twenties- who either do not receive good training or management is not taking the time to supervise who are they hiring. Most of the time, tables remain dirty for over 10 minutes even when new customers are already seated and theres not that many people. Employees are most of the time working very slow and dont have an urgency for making sure customers receive their ice cream in a timely manner. I have asked three employees in three different occasions to please wear a glove when touching my peeled banana after they handle money, sometimes they have a bad attitude, and tables are most of the time dirty! Last night we went, @ around 8pm, Friday 2/23/24, party of 5, got a table (completely dirty), waited for someone for almost 10 min to take our order (theres was only 2 customers in front of us and there were 3 employees). I asked the girl to please clean our table, she said yes, took our order, we waited for other 10 min to get our ice cream and for her to clean our table. All of us got something wrong on our ice cream order even when she wrote everything down. We waited other 3-5 min to get fixed. It is not that hard to read what you write when you take an order! Management : please provide a good training to all of your new employees! Increase the salary maybe? Do whatever you need to do so you dont start loosing loyal customers. This place is nothing compared to what it was 20 years ago. Ice cream is the best, but customer service is the worst! Will try new locations!
Feb 13th, 2024