Pinnacle at MacArthur Place Apartments

Security is a joke here. Packages get stolen and homeless in the parking lot
May 11th, 2023

NOTE to Delivery Drivers: if you are delivering to the Pinnacle apartment do NOT use the gate on Main Street. That is for residents only and you cannot access the apartments from there. Use MacArthur Cres only
Feb 6th, 2023

Dec 29th, 2022

As a long-term resident of our apartment complex, I feel compelled to share my experience and express my disappointment with the recent changes. Over the nearly 10 years that we have lived here, we have noticed a decline in the quality of service and the overall management of the property. One of the biggest frustrations is the lack of a leasing office with real people who know us and are familiar with the details of the property. Since the pandemic, Essex has chosen to prioritize maximizing corporate profit by reducing overhead costs, which has resulted in the elimination of the leasing office and the personal touch it provided. Essex boasts about their record high profits during the pandemic, while people were struggling and facing increased costs of living, even having to move out of state. It is evident that the primary focus is on shareholders and profits, regardless of any flowery language they may use. We deeply miss having Larry, Jillian, or even Simon, despite our past disagreements. It was comforting to know there were familiar faces in the leasing office who we could rely on. Currently, Mike, Enrique, and Claudio are the only remaining staff members who continue to show dedication, care, and excellence in their work. Without them, this place would be falling apart. Furthermore, the issue of security is a major concern. Most of the "security cameras" on the property do not work, and there is no onsite security guard, despite having a patrol we can call. This is not as effective as having an onsite security presence, which would greatly contribute to residents' safety and peace of mind. Instead of spending tens of thousands of dollars on unnecessary landscaping renovations, Essex should prioritize addressing the most pressing issues raised by residents: security (including car break-ins, stolen packages, and homeless people sleeping in stairwells) and having an on-site office management. As a loyal resident, it is disheartening to see the decline in quality and the clear focus on corporate profit over the well-being and satisfaction of residents. We hope that Essex will take our feedback into consideration and make necessary changes to improve the living experience for all residents. Sincerely, Romina
Apr 23rd, 2023

If I could give this place a zero star, I would. I am not one to ever go out of my way to write a bad review, but this place deserves it. I hope this review finds someone who is contemplating moving in here and changes their mind. If you are looking to find a place that is equivalent to living in a cheap motel, you have found the place! From the start of living here I had issues. Within the FIRST WEEK a homeless man broke into my car and left his trash, and stole from me. NO CONCERN FROM MANAGEMENT. This place not only has ZERO SECURITY. They have absolutely horrific management team. They DO NOT CARE that you are a PERSON living in their property, you are simply a dollar sign. Which they are happy to take from you. My roommate and I are very cleanly people who took good care of our apartment. When we moved out, not only did we deep clean, we made sure everything was the same as it was from when we moved in. After moving out, they kept our deposit and charged us additional fee's with zero explanation and we can't for the life of us get ahold of someone. No one will give us a reason onto these charges, or even a call back. This is by far the WORST PLACE I have ever lived. Everyone on their management team should be fired, better yet bought out.
Apr 8th, 2023