Crash Champions Collision Repair San Ramon

If your looking to get your car or truck fixed do not waste your time like I did here at crash champions San Ramon.
May 18th, 2023

I was referred to them by my insurance, I used their online tool to book my appointment, when I arrived, they didn't have my appointment in their system and blamed me, I then waited 30 minutes for an estimate being the only person there. They didn't provide the written estimate until 5 days later, and once I tried to make an appointment to move forward with the quote they said they weren't accepting appointments because they were overbooked. It was a total waste of time. I can't speak towards their repair work obviously but their service is very poor and unorganized.
Jan 7th, 2023

They took pictures of my car and scheduled an appointment for the repair which was 4 weeks after. But they couldnt provide estimates to my insurance company within those 4 weeks. I gave them 3 follow up calls, they kept promising to provide the estimates but never did it and never called me back. It was just a waste of time for me.
Jan 6th, 2023

I drop off my car for repair on 09/12/2022 and waiting for all parts arrived on 11/11/2022. The manager told me need two weeks to repair. After two weeks I call body shop he told me need another two weeks. After another two weeks I call again he told me need another two weeks. Today is 01/20/2023. This auto body shop still did not finish repair my car. The manager said he will call me back but he didnt. He promised me I can pick up my car today but I still didnt receive his call. I dont know how long I have to wait for just repair side door. I have DMV SMOG check due on 02/01/2023. I dont recommend this auto body shop to everyone who need to repair their car unless you can wait 5 months to repair your car.
Dec 28th, 2022

This company is horrible. My car was in this shop for 3 months and finally got repaired. now I cannot open my trunk with my key. I called and let them Know and was told to come In and they would fix it. When I arrived I was then told that the tech installed an incorrect part and that would have to order the correct one and call me once it arrived so that they can fix it. I have yet to receive a call. Now here it is almost three months and still no call. I have called multiple times and was told I would get called back within minutes, Still no call. Now when I call no one answers. I have also reported this to their corporate office and was told I would receive a call and still no call. I am now left with an incomplete repair and will probably have to come out of pocket to get my car fixed or seek out legal action to have this resolved since no one from this company communicating with me to fix this issue that is clearly their fault. Do not send you car here for repairs because they are unprofessional and put parts on your car that are not compatible. Services: General repairs & maintenance, Body & Trim
Mar 24th, 2023