Marin MAZDA

We purchased a car from Marin Mazda recently and it was a mostly terrible experience. We waited a couple hours just to begin signing the paperwork. The dealer agreed to fix blemishes on the vehicle and only partially followed through. The dealer gave us two keys and we found out later one was for a different vehicle. We've called three times asking about getting the correct key and they keep saying "We will call you back" and never do. One employee attempted to make up for the bad experience by providing some free services and that was appreciated. My experience at other Mazda dealers has been far better than this one. I will avoid Marin Mazda in the future.
Apr 9th, 2024

I dint end up buying a car, but it was really a great experience with Ebin and Gabrial. They were helpful with all the information provided and also finding a car that would be liked by us.
Apr 2nd, 2024

I have tried on multiple occasions to speak with somebody in the service department at this dealership. The phone tree that they use does not work. When I select service, I talk to people in sales. When I ask the operator for someone in the service department, I'm sent to a voicemail. When I use the automated tool for a callback with a named "service advisor" I get an automated call that starts me at the main phone tree. Not sure about everyone else out there but I have no time for this. If you want to provide quality service, I recommend answering your phone when people call you or you could take a more progressive approach and provide some transparent pricing online and allow people to book their own appointments.
Apr 2nd, 2024

Terrible parking and service
Mar 30th, 2024

I recently had the pleasure of working with Ebin Gramajo at Mazda Marin, and I cannot sing his praises enough! From the moment I walked onto the lot, Ebin was warm, welcoming, and incredibly knowledgeable about the Mazda brand. He took the time to understand my needs and preferences, and expertly guided me through the process of purchasing my dream car - a beautiful Mazda CX-30! Ebin's professionalism, patience, and dedication to customer satisfaction are truly exceptional. I would highly recommend him to anyone in the market for a new car. Thank you, Ebin, for an outstanding car-buying experience! 5 stars and a thumbs up from this happy customer! "
Mar 29th, 2024