The Natural Mattress Store

I bought a latex and spring mattress here in 2012 and just refreshed the latex last week. These mattresses are worth every penny. They are super customizable in terms of firmness. They dont offgas horrible smells either. You can smell the organic latex just a bit early on (Im very sensitive to smell, but it goes away fairly quickly). They are so well made, the case is the same thickness and durability or better than any other mattress Ive had. Im also still using the organic cotton mattress pad I bought when I purchased the mattress. My mattress is still working great (and Im not a thin person). When I bought it, they said that I could replace the latex layer when it got worn (eventually like all mattresses you get that dip where you sleep). I got the latex replaced last week (12ish years after buying the mattress). It wasnt cheap, but it was a fraction of what I would happily pay to replace the mattress. And now, it is like new! Im so pleased! Their delivery is quick and highly competent. They flipped my springs and put the new latex in the cover. Im up in Sonoma county, and they had delivery times available within the week. Our house is hard to find and they had no trouble navigating our weird driveway. I got a call to confirm the day before with a 2 hour window and a call that morning with the exact time they would arrive. The owner was very friendly and helpful on the phone when I called about replacing the latex. When I bought the mattress, he was so helpful. I think I spent an hour and a half trying different combos. Thank you, Im going to continue to enjoy the mattress for years.
Mar 22nd, 2024

A wide array of beautiful luxury mattresses. I have bought two American made Mattresses one first for my husband and me 20 years ago- it is still my favorite mattress of all time and one more recently for my daughter. The prices are fair and so worth sleeping in a phenomenal matters that really lasts for over 20 years. Once you try one here you wont go back. The owner Will has always been friendly and patient with me even though I came by 5x before I decided on which one.
Mar 8th, 2024

Bought multiple mattresses here, best quality mattress product in the entire Bay Area. Will is professional and honest.
Oct 21st, 2023

I had a natural mattress that I acquired in 2016, which was unfortunately damaged by guests who spilled on it. I contacted the store regarding a replacement or refurbishment with fresh materials. The owner was very helpful, presenting both options. Ultimately, I decided to purchase a new mattress ($2800), considering that a mattress typically lasts 10-15 years, and I preferred to enjoy quality sleep for that foreseeable period. This marks my second mattress purchase from this store, and the quality remains unbeatable. With 30 years of experience in the mattress business, the owner offers one of the best products in the industry. After perusing some of the other reviews, it's evident that some customers grasp what they are purchasing and value the quality. These mattresses are essentially highly customizable premium products, akin to other premium brands such as Porsche, where customers can custom-order the exact car they desire. The fact that these mattresses are "custom" and made of the best available materials contributes to their higher price point. Additionally, the mattresses are partially hand-assembled. Therefore, if you appreciate premium, custom, handmade, eco-friendly, and individualized products, this mattress is likely to suit your preferences. I've also noticed complaints from customers who either expect unlimited guarantees or misunderstand the product they've purchased. It's analogous to someone acquiring a custom Porsche roadster and lamenting that they preferred the service department at their former Ford dealership because they offered complimentary Ford coffee during tire rotations. For anyone seeking the best available mattress under $3000, I highly recommend this store as an excellent destination for custom, personalized beds that cater precisely to your sleep needs. Not everyone needs to drive a Porsche; many will find greater satisfaction in a Honda.
Mar 3rd, 2024

This is a review from a verifiable customer & a complaint directly about the store owner's unprofessional demeanor as well as unhygienic, dishonest, and rude service provided. I bought a mattress from the owner about a decade ago (the sleep quality has been very mixed, and at this point all 3 layers have been replaced by another brand) to support a green product & small business, then in an effort to be further loyal and green we replaced parts of it recently. The owner shipped the supposedly new, non-refundable, expensive $1200 mattress cover all scrunched up (not even neatly folded) in a fully open/unsealed plastic bag in a cardboard box. Bonus: it had hairs on it--yeah, very ick for a supposedly hypo-allergenic, unwashable mattress cover. (Don't know if it's from him or the dog he keeps in his store, but either way that's not hygienic business practice.)I'm actually pushed to write this review because the owner just emailed me to harass me at length to further dismiss my grievance about this bad service that hefirst rudely dismissed over the phone when I called toexpress it (not even return it). Aggressive defensiveness instead of responsible ownership of bad business practice is not the way to stay in business long-term.Furthermore, he also has unprofessional record keeping of past purchases. He claimed a replacement latex layer was given for free to us, despite us paying $450 for it (even though the mattress was still supposedly under warranty, and also the mattress layers quality was lacking which is why a replacement was needed). BUT this new latex layer was totally unrelated to theunhygienic mattress cover purchase I called about--the owner puzzlingly brought it up himself just toinsult me for buying only one mattress? Or for being unhappy that silly people expected warranties to be honored if layers aren't performing well? That's a sure way to lose future sales. When he further also claimed the latex replacement was free, I called him on it (and later verified with my husband we paid $450 wholesale for it), but the owner didn't care that he had been wrong about that, either.So many actions were grossly unprofessional. So I bought 4 new natural, organic latex mattresses from a different, small company: If I have no power to convince the owner to be more professional, at least I can comfort myself that I took my repeat business elsewhere, and I hope others will, too.
Jan 19th, 2024