BMW San Luis Obispo

Excellent service, as always, on our 2017 330xi.
Apr 8th, 2024

Easy and seamless buying process. Ongoing customer service is also top notch.
Apr 5th, 2024

Apr 2nd, 2024

I would give this dealer a negative star if i could! Worst dealership! Be careful! This is what happened to me: 1: called them and told them i had a loan from my bank, i just need it a contract. This was my first time buying a car, when i walked in they took my loan paper and never gave it back to me, second they ran my credit without my permission and wrote me a loan trough bank of america with a way higher APR, and they said oh its just in case your bank dont approve. Then they added this stupid GAP and extended insurance which was almost 7k on top of car loan. I got the shock of my life when i went back to my bank to pick up then check, my bank said we cant help you because the loan approval was lower than car price. I call them back to have a new contract and they wouldnt help me, just ignored me. They knew what they were doing, adding all that stuff to get their bonus. Happened to me once, but never again. 2. The car was being advertised online for $39,400 when i got there They said oh the car is really 44k because we added a coating and some stickers to protect doors. First the coating who knows if they added it, i never saw proof, and the lousy stickers to protect the doors that look like $5 dollars each. False advertising! I never told them to add this, they just claimed they added this stuff and charge me for it. Will never buy anything from them, first they seem the nicest people in the world when theyre selling you a car, once you sign everything, they will ignore you! Worst experience ever!!!!
Mar 28th, 2024

Subject: Urgent Complaint: Unacceptable Service at San Louis BMW Dealership Dear Manager, I am writing to express my extreme dissatisfaction and frustration with the appalling service I received during my recent purchase at your dealership. , I acquired a BMW 530e 2019 from your establishment. Shockingly, I was blindsided by a $1500 charge for ceramic coating, a fee conveniently omitted from the price page prior to my visit. Furthermore, despite assurances, the vehicle was delivered sans floor mats, with empty promises of them being sent via mail. Repeated attempts to address these egregious errors have been met with outright negligence and disregard from your team. The lack of response and failure to rectify these issues are completely unacceptable and reflective of a lackluster commitment to customer satisfaction. In stark contrast, a rival BMW dealership in Los Angeles demonstrated exceptional service, providing complimentary items such as a charger cable and floor mats, without any additional costs or excuses. I demand immediate action to address these issues. It is imperative that you rectify this situation promptly and compensate for the inconvenience and deception I have endured. I expect a swift and satisfactory resolution to this matter. Failure to do so will compel me to escalate my concerns through further channels, including but not limited to, social media and consumer protection agencies. I await your urgent response and expect nothing short of a comprehensive plan to remedy this unacceptable situation. Sincerely,
Mar 19th, 2024