Rib Line | BBQ Restaurant

I had the chicken ceasr this time, it was great. Wish I had the tri tip but I'm trying to cut back the red meat. Lol Vegetarian options: Salads
Mar 27th, 2024

Tyrone... this guy made the experience at ribline what it was. Honestly a cold building somewhat strange inside as far as not welcoming. But what lacked in aesthetic Tyrone made up for in not only personality but customer service! The food was amazing! Had a friend recommend here but everything was amazing the pork ribs were amazing as well as the chili!! Cornbread to die for and the Mac and cheese the buisness plan here is amazing will definitely be back.
Mar 12th, 2024

Mar 11th, 2024

Mar 9th, 2024

I used to love this place. Tonight I got the family meal to go. I arrived home, unpacked everything and began serving it up to my family. The Mac and cheese was EXTREMELY watery and had no flavor. The meat was dry and lacked flavor as well. Cole slaw had little to no dressing and was really just plain cabbage (which I ate anyway since I was so hungry). What a disappointment and waste of my hard earned money. We drove back to get our money back on the mac and cheese ($10) and the guy working the front had zero customer service skills. No apology, no empathy, no care towards the situation at all. My wife wanted to explain the situation and the guy couldn't have cared less. He got ten bucks out of the register and sarcastically says."here ya go, will that cover it?" and then walked to the back. I've worked in customer service and understand that sometimes things go wrong. The employee didn't take any ownership of the situation, didn't show any understanding or offer an actual apology and that is simply not acceptable. Don't waste your time here, head to Old SLO BBQ or Firestone. Both are in a different class and deliver a consistently better product and experience.
Mar 29th, 2024