Canyon Creek Pet Hospital, A Thrive Pet Healthcare Partner

Terrible experience at this vet office with our dog. The staff and vet are unprofessional. And charge a lot for nothing getting done.
Apr 7th, 2024

I had an absolutely horrendous experience with Canyon Creek Pet Hospital. From the moment I called, it became apparent that their receptionists are the epitome of incompetence. The wait times on the phone were unbearable, and it seemed like they were more interested in testing my patience than providing any sort of assistance. What infuriated me even more was their shameless attempt to extract more money under the guise of "by the law wellness checks" before administering any vaccines. It felt like they were trying to nickel-and-dime pet owners, prioritizing their profits over the well-being of our furry friends. I expected a veterinary clinic to prioritize the health of animals, not constantly look for ways to pad their pockets. To make matters worse, their apparent knowledge of the "law" regarding wellness checks is absurd. They refused to honor their own doctor's examination within the year or even consider another reputable veterinarian's wellness check. It's clear that they are more interested in maximizing revenue than acknowledging the professional opinions of other qualified practitioners. This entire experience left me with the impression that Canyon Creek Pet Hospital has no consideration for the wellbeing of pets or the valuable time of their owners. It's disheartening to see a place that should be dedicated to animal health instead focused on profit at the expense of quality care. I would strongly advise pet owners to think twice before trusting this establishment with the health of their beloved animals.
Nov 28th, 2023

WORST VET EVER!! They dont even care about your pet! I took my dog to the hospital in May for a titer test for an international trip. Dr. Ohara Maryan sent me a doc contains WRONG information about the requirements for a pet to travel internationally. I followed her instructions and did the titer test spending more than 700 dollars. Now they told me the test was invalid for some reason and the information on the doc she gave me was WRONG, which means I spent 700 dollars for nothing. After it happened, they sent Dr. Gaster Paz to talk with me to solve the problem. However, Dr. Gaster refused to refund me and blamed the whole thing on me for not double checking the requirements on the third party website before asking for the titer test from them. Also, he said they always encouraged the customers to check on third party website before asking for any tests from them!! It was very ridiculous because: First, I never received any messages or emails like they encouraged us to check on the third party website from Dr. Ohara. It was made up. Second, they could also say the same thing to you when they gave your pet WRONG medicine or surgery that lead to the bad results and refused to take the responsibility and blamed it all on you for not checking the third-party website before buying the medicine or agreed on the surgery even if they never said that. which is completely ridiculous and irresponsible! NEVER ever send your pet to the hospital like this for your own babys safety!
Oct 14th, 2023

Took my doctor in to schedule an appointment for a procedure and the doctor made me uncomfortable that they didn't really know what they were talking about and doing. I was also told me that I would receive an email the next day with an estimated cost never received anything don't take your dog there.
Mar 5th, 2023

Large extra charge if you are a little bit late and told me my appointment time was at 4:30 and when I showed up during that time, they said it was 4pm. I specifically wrote it down right when I heard 4:30
Feb 26th, 2023