Off Broadway Shoe Warehouse

Beware.. if you need to return shoes they must be completely brand new. They have 3-4 people inspect them to give you an answer. Personally, will not be recommending this store to anyone I know. Shoes hurt peoples feet sometimes, people work hard for their money. Shoes are important, I understand if the tags are missing; or if the shoes look really worn; even a no receipt, past return date; etc. They will not let you return the shoes under no circumstances. Please stick to shoe stores that care about your feet, & will accept even an exchange to suit your comfort. They just want your money. As so does any other business; but at least Sketchers, Hoka, many other brands will let you do one of the options. Im very disappointed. I lost my money, my hardwork, & still stuck with painful feet. 0 stars if you ask me.
Jan 26th, 2023

I don't know where to start. Well, I have been buying shoes from (Off Broadway Shoes) for quite a while now and usually have my shoes order online and come to the store for pick up. This time my girlfriend ordered me some shoes from here as a Christmas gift but this time after we payed for it, we never got called to pick them up and after we waited for a while we decided to go to the store to pick them up and when we got there, apparently we got scammed as the cashier that ring us when we payed, apparently she never ordered our our shoes and instead made us pay for someone's else's shoes without us knowing. With that committing fraud to us. After spending over two ours there trying to figure out if we were getting a refund or a new pair of shoes. The manager at the time (she was really nice by the way and really helpful) she contacted the store manager and the store manager basically called us liars and refused to give us a refund or even give us a new pair of shoes even though we showed them the bank statements and the transaction and also the receipt. I usually order my shoes from the Milpitas store and I have never face this issue before but this time we decided to order from this store since it was close to our house and this happened. Honestly I never experienced something like this before during all the times I have ordered shoes literally over two hours wasted. What was supposed to be a two minutes pick up became a two hour nightmare for I and my lady. I can happily say that I will never be coming back to this store and I recommend everyone to please check your receipt and take extra measures to confirm that the order you pay for was really the one you made. Be careful when buying shoes from this store. Don't expect help from the store manager of this store. (The female I'm assuming she was the manager of the morning shift, she helped us with the issue, they need more people like her, she was really helpful and did everything she could to help us) we thanks her a lot.
Jan 1st, 2023

Dec 22nd, 2022

Very rude customer service at the Curtner avenue, San Jose location. Yarali (customer service person) was at the counter and was extremely rude to many. A person ahead of me even threw away their purchase at the counter and left.
Dec 21st, 2022

Huge range at the right price
Dec 10th, 2022