The UPS Store

Very quick and friendly for dropping off returns!
Mar 29th, 2024

Mar 15th, 2024

Convenience & Good Customer Service
Mar 10th, 2024

Ive been a client for years and the new owners are great!
Feb 18th, 2024

Date of Visit: 01/23/2024 PM I visited this UPS Store location to get a document notarized, expecting a standard, professional service. Unfortunately, what I encountered was the sole employee self-identified as Dave, whose conduct was anything but professional. Upon presenting my document, which had a clearly marked section for notarization, Dave seemed perplexed and asked, "What am I supposed to do?" When I suggested the routine procedure of me signing my part and him signing his, I mentioned that I was hoping for guidance from him as a notary, given my lack of regular experience with notarizations. His response was, "I won't sign that document, but will sign a separate sheet with my notarization." Confused, I asked, "In that case, what is the linkage between your notarization and this document? And what prevents people from using your notarization for a different document?" Instead of providing a clear explanation, Dave simply retorted, "You are not supposed to do that. I am not signing that sheet." When another customer arrived, I decided to step aside to do my research rather than hold up the line. As I was looking up information on my phone, Dave, seemingly offended, said in a hostile manner, "You can try other places. Have a nice day." The sarcasm was palpable, and his demeanor was unprovoked and uncalled for. After educating myself on the proper linkage between loose certificates and the intended document, I returned to the counter, ready to proceed with the notarization based on correct procedures. To my astonishment, Dave declared in a victorious tone, "I won't do it anymore because you are sketchy." When I asked for clarification, he accused me of potentially using the notary for other documents. I assured him that this concern was purely theoretical. Yet, with a smirk, he refused service, saying, "You look sketchy to me, and I won't do it for you. Have a nice day." I am a mid-aged professional, and to be dismissed with such a baseless and subjective accusation is not only insulting but also discriminatory. Dave's refusal to provide service, coupled with his unwarranted personal judgment, is a clear indication of the abysmal customer service provided at this UPS Store location. I am deeply disappointed and cannot recommend this location to anyone. A notary public should assist and guide customers through the process, not belittle and deny them service with flimsy excuses. Its regrettable that a simple transaction was made so unpleasant due to the attitude and behavior of this employee. Final Recommendation: Seek services elsewhere if you wish to be treated with respect and professionalism.
Mar 13th, 2024