Plotter Pros

Plotter Pros has been my go to for supplying me and my business with plotters now for 10+ years and has always been easy to deal with.  Peter has helped me trouble shoot issues with my plotters, and helped me upgrade when needed with a variety of options.  Very accommodating even the past two years with Covid going on.  Now I need a scanner and will see what is available..
Nov 17th, 2021

Awesome service - quick, friendly and competent. Will definitely be back again. Pricing is also reasonable. Business is easy to access.
Oct 7th, 2019

I have an old HP DesignJet 1055cm plotter at work, and my boss told me to "just get it working."  I called a couple of places nearby, and they both suggested I call Peter at Plotter Pros.  I really just wanted someone to come fix the darn thing, but Peter let me know over the phone that it could get expensive.  When I told him I had my marching orders and cost probably wasn't an issue, he agreed to come service it, but not until AFTER I completed a list of things he gave me to do first.  Amazingly my plotter is up and running again and all I did was follow Peter's instructions - no service call necessary.  What a great guy.  Thank you, Peter!
Jun 20th, 2019

May 13th, 2019

4:25 pm Thursday,, just had interesting phone conversations with some guy who told me my maintenance cartridge was here several days later than promised date. Read on if you are interested. My credit card was charged without invoice, tracking, ETA, text, call back, heads up, or nothing. I didn't know my card was charged until I actually received the call. When I called the plotter pros store to place the order, I was given 2 days. Not 7 days. Also I had asked the girl who took my CC to send me invoice and gave her my name, number and email. It wasn't like they had to send a certified slow mail to me for approval. Simple picture of invoice texted to me or emailed would have sufficed. It's 2019. But since I already bought it from else where when I didn't hear back from them, I politely told the guy I didn't need it no longer. He told me he would have to charge the shipping and re stocking fee. And he told me that it was my fault for not calling them back to ask for status before I ordered from someone else. Hmm okay. I didn't know I was charged for a product because no one at plotter pros had bothered to follow up. A phone call saying "Hi. We are sorry the order is delayed. It will be here few days later", would be my 'common sense' way to talk to a customer. And If I knew it was going to be delayed I would have canceled the order right there and than. I was speechless when the guy told me that he was trying to make me "understand that you have to communicate"Maybe I should have treated them like a 5th grader and followed them from home to school to make sure they got to the class and did their homework. I asked why they didn't send me invoice, when they ordered for me, he could not give me a straight answer. So I asked if they had a special order that was not fulfilled in timely manner, do they let customers know? ..no straight answer and he suddenly hung up. I was at my job site so I thought I pressed something by accident so I called right back and several tries later I knew they were avoiding my call. I actually called back to say that I support the local businesses. I grew up in 408 all my life. I know it's tough to operate mom and pop businesses and everyone has bad days. How do I know? Because I am a small local business owner. I know we all build our livelihood one transaction at a time. That's why instead of amazon and eBay, id rather use local folks.... but I do get upset when I receive rude remarks that does not even make common business sense. Now I'm not going to bash and say these guys are crooks and don't use them ever, because chances are I might give them another try down the road. But for betterment of business practice, I will leave them with 1 star for arguing with a customer with a stupid logic like how it's my fault not letting them know to cancel the delayed order when 1. There was no indication that the order was placed in the first place. 2. Order fulfilled much later than the promised date and hanging up the phone and ignoring my call back.
Mar 27th, 2019