Ted Baker

Great selection of tailored clothes and great colognes
Dec 27th, 2023

I went to this store today to get the magnetic tag off from a shirt that I purchased from Bellevue, Washington while I was visiting there. I live in the bay area, California. Upon entering the store, I described the history of the purchase, and offered to provide the Tag and the credit card used for the purchase. Nevertheless, I was asked for the receipt (with suspicion) which I didn't have on me. I said here is the Tag and the credit card and they can confirm the purchase with Bellevue, Washington Ted Baker store. The conversation then pivoted to that they do not have the machine to remove the tag and I should take it other store. I was advised to roam around Santana Row or Westfield Valley fair mall to check if any store can remove it for me. This was so apathetic response. I told them that I bought this shirt from "Ted Baker", why would I go to a random store who didn't sell the shirt to me to get the tag removed? All I got in response was "sorry" we can't help you and here is the customer care number I can call. I then called the customer care number and the representative showed no care either other than offering plain "sorry". I was told to take it to other Ted Baker store, Bloomingdales, or go to the original store. This is one of the worst customer service I have seen from a clothing brand. Ted Baker, I am really disappointed in your brand representation in this store and the customer representative who talked me on the phone. It is Ted Baker responsibility to offer the service required for the price paid. They should not be telling people to drive around to random stores to get it fixed. Ted Baker should have taken responsibility of their poor service at the time of purchase and must have offered better customer service than they provided.
Jul 9th, 2023

Wish I had not purchased and read some of the reviews below - especially about their return/ refund policy. They outright refused to refund since its a 14-day return instead of the standard 30-day everywhere else! I had the receipt. The person at the counter wanted to see the credit card used for payment for providing me store credit when she was not refunding any amount to my card! Oh! These clothes are expensive and the store credit is printed in a similar slip like your bill - which you might lose soon enough and it can only be redeemed in the store and not on the online website ! Most inconvenient business transaction. For an international brand operating in Santana Row, I expected more. Disappointed doesn't cut it.
May 27th, 2023

I love the official clothes of this brand. Their service is good. Usually at the sale time, I buy beautiful outfits from this store.
Apr 26th, 2023

Nice stuffs with high quality
Nov 22nd, 2022