Palma Sorrento at Palm Valley Apartments

My wife and I have lived here for 2 years now and we really like it. For having a large 1 bedroom and garage the price is great. During the pandemic they were a little short staffed in the resident office and it was hard to reach them, but it has gotten better since 2021. The biggest plus is their maintenance team. Usually Herminio Perez helps us out and he is always professional, gets the job done quickly and correctly. Their response is almost always next day and sometimes day of. Today, we made a request and in 1 hour we had Emanual Hernandez come in and fix it. They need to give those guys raises if they havent already. We recommend this place to anyone looking in south San Jose
Jun 22nd, 2023

May 22nd, 2023

Booked a self guided tour for the only day I was going to be in the bay area. Showed up only to find the leasing office was locked and got no instructions for the tour. Tried calling but no response. Highly unprofessional management.
Apr 15th, 2023

Palma Sorrento is an amazing community. I really like the team here especially Jose from leasing office, Destanie Silva from community relations and Herminio Perez who is the maintenance person. I moved in a week ago and I love it here so far. My colleague/friend recommended Palma Sorrento to me. My wife and I love this place since the tour. It was admirable to see how helpful the entire team was during the process. Destanie Silva helped co-ordinate our move-in. She is very sweet, kind and patiently explained the entire process and answered all of my questions. She even helped me create maintenance request once I moved in. She worked with her manager multiple times to get my friend half referral credit for referring me to the community. I had missed including his name during the tour. I really wish they give him full referral credit because he deserves it. When we moved-in, there were some minor issues around the house. The maintenance person Herminio Perez is amazing. He's multitalented, very efficient and fast in fixing various issues in the house. I'm super impressed and happy with his talent and skills. Once a ticket is created, he comes within a day/two and fixes all the issues to the best of his abilities. Jose from the leasing office listened to my pain of missing the original price of the lease due to some issue. He was very accommodative and offered the original lease term based on the date when I confirmed through text that I'll be leasing with them. This helped me enter the community with a very happy mindset rather than being upset about the price. Chris helped us book tours multiple times which was helpful for us as we wanted to be sure that we like the place before deciding to move-in. Chris also answered our questions.
Jan 14th, 2023

One of the best experiences I've had w/ a main office and maintenance team. Office staff ALWAYS responded to my emails within 2 days and addressed all questions and concerns. I never felt ignored or forgotten. Maintenance was also good, and came within 2-3 days of request to fix any issues. Plus, move in and out was extremely easy. As someone who's dealt w/ a complex that was dismissive to tenants in the past, it can be so frustrating if office staff isn't responsive or timely. It was such a relief to not have to deal w/ that problem at Palma!
Dec 5th, 2022