PORCELANOSA San Francisco

Its a really nice showroom, the lady at the front desk helped me and she got me exactly what I was hoping to get. I love Porcelanosa products!
Nov 7th, 2023

Quality product for your interior tiling needs. The staff was knowledgeable and went above and beyond to ensure that what I envisioned could manifest. We're in the final stages of making decisions on what to do, a point we couldn't have arrived at without the supporting vision of staff designer Les. Do yourself a favor and invest spending some time in the showroom, you won't regret it.
Oct 20th, 2023

Tried to call to talk to someone at the store about their product offerings, but was forced to go through a laborious IVR system. Ill update the review if I ever work with them on something
Sep 13th, 2023

This review is mostly about my sale associate Les whom I glad to find. She is my only choice for buying material since I got to know her. I found out about Porcelanosa when we were building our house. I went to the San Francisco showroom and I loved their products. However, it was pricey for my budget. I specially was looking to purchase marble for entire house almost 3000 sq feet of marble. I did not like the quality of cheap Chinese marble and I fell in love with the Persian White Polished marble tile that they had. However, I could not afford this high quality beautiful white marble. I am grateful for meeting the sales associate, Les. She was amazing, friendly and helpful. I would say she saved me 30K by letting me when she mentioned the stone is on promotion. She was always responsive to my emails. I ended up buying all of my tiles for the bathrooms and even the wall tile for the fireplace with her help. I bought a very unique Italian stone for my shower room at an incredible price. The picture of our fireplace tile ended up being used as advertising for the modern linear fireplace we built. This wall is like a master piece in our house and already received so many compliments for the tile. She has a great taste and she knows the product very well and the most important thing is she saved me at least 40K by letting me know about promotions and helping me.
Dec 6th, 2022

Wanted to write an update to this review. Porcelanosa rights in the comments that they will reach out and help you address your issue. This is not true. This is disingenuous and completely misleading. They did reach out, and I wrote back, and I never heard from them again. They will not help you. My recommendation if you chose to go with Porcelanosa is to be very careful of the order that you place. If anything goes wrong with your order, you will not be supported. If you do receive support, they will pass on the cost to you even if the errors were on their side. My recommendation is to not do any projects with Porcelanosa, whether bathroom or kitchen. These types of projects can be complex and issues will inevitably arise, however you will not be supported at all by Porcelanosa. You are on your own to deal with any issues. In general, customer service on the Porcelanosa side is virtually non-existent, which I find incredibly strange, especially for a product that pitches itself as a luxury brand. I would personally take my projects elsewhere. Not worth the headache. There are a number of vendors now selling the same products that will provide much better customer service.
Nov 4th, 2022