Spa J'Adore

Mar 26th, 2024

Mar 18th, 2024

Mar 1st, 2024

Feb 17th, 2024

The female massage therapist was great when I first used a Groupon. I called because I forgot about my appointment to apologize. I knew their policy is 48 hours which is absolutely crazy to me and was hesitant about booking. Given this policy, Id like to see a text message not just an email reminder before the appointment to confirm and remind me of my appointment. as a previous receptionist at a medical clinic, I know its always good to emphasize with clients especially since many dont actually call to apologize and good customer service and empathy go a long way. I thought long and hard before writing this review, but even when the receptionist answered, there wasnt a helpful tone in his voice. Its sad because the place has a lot of potential but they completely missed the mark on customer service just via their receptionist and considering Im still being charged, explaining the policy and apologizing would have been the best route. I didnt call to dispute the charge by any means just to apologize . I think it does speak volumes that so many appointments are not booked so many people could potentially feel the same way, but after reading further reviews , on Groupon, I wont be returning. This place had lots of potential but for me, it just didnt hit the mark. I also wont be frequently businesses any longer with 48 hour cancellation policies especially when they are making it hard to cancel online these days (not this business just in general. I did not try to cancel this online) I feel like to a certain extent, sure life can happen. Its not ideal but emphasizing towards the customer goes a long way and would have had me back however after this experience, I just had a bad experience. If the customer service was better, Id return. There are places with more reasonable policies that send text message reminders. Perhaps a solution could be charging more for some flexibility in scheduling and having better customer service skills.
Mar 26th, 2024