Esurance

I was a customer for 11 years. Over the years I even looked and found some lower quotes but stuck with Esurance because I never had an issue. Then someone ran into me. They were at fault. The other party admitted to the officer, the other party was cited for failure to yield, a police report was issued. But the driver of the other car filed a claim with my insurance right away. I filed a claim with their insurance. I noticed right away that the other insurance company I was working with seemed to be objective and very straight forward. Meanwhile my Esurances person was very much not believing me when I told them I wasn't at fault. She responded with things like "We'll see" after I told them that the other driver was ticketed and their was a police report. But that wasn't a deal breaker because ultimately the two insurance companies figured it out and I was rewarded my deductible back. Well when it came time for a policy renewal they certainly punished me for having a claim on me even though I wasn't at fault. My bill significantly went up, after 11 years of flawless driving record and I wasn't even at fault. If it would have been a little I might have understood but the increase was so high that it was clear that they downright did not want me as a customer anymore. The worst part is I immediately started calling other insurance companies for quotes and I was receiving quotes that were approx half of what esurance was wanting to renew me at. I feel stupid for those 11 years with Esurance now. Very few times in life do I regret giving my money to a business but this one I absolutely regret. Shame on you for screwing over a long time customer.
Dec 31st, 2023

Esurance forwards your calls to other companies. It's infuriating
Dec 24th, 2023

Horrible company, better you choose another one.
Jul 16th, 2023

CHAR IN ESURANCE CUSTOMER SERVICE HAS BEEN VERY NICE AND HELPFUL TO ME. I APPRECIATE IT, BUT I RECENTLY WROTE: I PAY ESURANCE, AN ALLSTATE COMPANY, EVERY MONTH LIKE AN IDIOT! IT GENERALLY OFFERS HORRIBLE SERVICE AND IS ALMOST ENTIRELY ROBOTIC! I NEEDED A TOW TRUCK TODAY, OCT. 25, 2023, AND DIDN'T GET HELP FROM ESURANCE! I KEPT CALLING AND CALLING AND CALLING! IT'S HARD AS HELL TO BYPASS THE PHONE ROBOT, AND THE FOREIGN CALL CENTER WORKERS HAVE A LANGUAGE BARRIER IF ENGLISH IS YOUR NATIVE LANGUAGE. ESURANCE ALSO HAS A VERY SMALL NUMBER OF TOWING SERVICE PROVIDERS IN LOS ANGELES, A MAJOR U.S. CITY. ESURANCE ROADSIDE FINALLY SENT ME ALL STAR TOWING TODAY IN LOS ANGELES. THE DRIVER ARRIVED, WAS VERY RUDE, AND JUST ABANDONED ME ON THE STREET! I THEN PAID ANOTHER TOW COMPANY$100TO TOW MY CAR TO A REPAIR SHOP. ESURANCE THEN DEDUCTED TWO SERVICE CALLS FROM MY INSURANCE ACCOUNT WHEN THERE SHOULD ONLY BE ONE FROM LAST NIGHT! SHAME ON ESURANCE & ESURANCE ROADSIDE. SHAME ON ALLSTATE! YOU JUST CARE ABOUT MONEY! HORRIBLE!
Nov 8th, 2023

Esurance is an absolute and utter ABOMINATION! Im surprised they havent had a class action lawsuit against them. Who wants to start one? I submitted a claim about 6-weeks ago and had very little contact with the adjuster assigned to the claim, Kendall Grace. It took them 4-5 weeks to get an appraiser out to look at my car and tell me it was just normal wear & tear when I ran over a large tree branch at 60 mph hour (which couldnt be avoided on the highway) due to a sandstorm in Arizona which knocked my car out of alignment. They looked at the car and decided it was just normal wear & tear rather than actually driving the car to determine that its out of alignment. Absolutely horrendous customer service and treatment. I pay $7000+ a year for this insurance and this is the treatment I get? Absolutely vile, dispensable, and unethical business practices at this joke or a company. Dont EVER trust these criminals. Class action anyone?
Oct 19th, 2023