The Westin St. Francis San Francisco on Union Square

coriander stone _{on Google}

Apr 7th, 2024

I really would not recommend this hotel. Their response to other negative google reviews says it all actually, it is sub standard in almost every respect. Drastically in need of a major refurb both cosmetic and staff. Our room was really not clean, there was a filthy t-shirt hanging over the shower when we arrived and the whole room was grubby. The entire hotel is shabby. We complained and housekeeping came and removed it. We then discovered that the shower gel container was empty. The following day, they turned the beds down but didnt refill the shower gel or clean the bathroom. Complained again and the person at reception said theyd credit my Marriott account with 5000 points by way of apology. That corresponds to 20..! Id expect a little more from a supposed top hotel for being given a room with the previous inhabitants filth. There were 2 (!) teabags in the room - both the same type, but no kettle to make tea with and only take away cups and plastic stirrers. No plugs near either of the beds. No automatic lights in the room so one has to fumble around the lamps in the dark to find the switch. The whole place feels cheap and nasty yet with astronomical prices. Most weird and confusing of all is their odd daily fee charge. The guy who checked us in raced through all the information at top speed, making it impossible to take in or fully understand everything. He gave me a piece of paper with all these supposed perks on, from 2 x free cable car tickets to $30 a day spend on food & drinks. I assumed this was because of my member status. He told me we HAD to use the $30 each day or wed lose it. On checking out however I realised wed been charged a daily destination fee of $30 and when I questioned it I was told that they charge this amount and then give it back in food & drink! What on EARTH is the point of that?? Except of course to confuse guests and trick them into spending at least $30 a day there. Absolutely bizarre and absurd way to do things and quite dishonest I think. This is no longer the grand hotel it still pertains to be. I would never stay here again.

Rajiv Singh _{on Google}

Apr 5th, 2024

Great location but room was very dusty despite asking to be it cleaned multiple times! Also bell porter made us feel it was mandatory to give him a tip as he made a smart remark to us when moving our luggage!

LJ With no K _{on Google}

Apr 5th, 2024

The walls here are paper thin, if you want to get a good night's sleep plan to stay somewhere else.