CPMC Mission Bernal Campus & Orthopedic Institute

Just there April 2024 for 13 days inpatient. PT, OT were sluggish to show, so nurses and helpers spread thinkly.blood a few x, only reasons I didn't give 4/5 stars. could have been better arranged after realized my veins shot.Overall in room care amazing. Nurses or helpers arrived quickly nearly always. Needed help with bed pan a gross job. Same w dressing changes.Nurses did it without or with a helper if no worker available Food excellent and meals could be arranged 1x3 by one day in advance each day via ph call to tweak already extensive menu. Room kept sparkling clean. Doctor came by once a day, never rushed me, were informed about my situation and seemed to care care.
Apr 8th, 2024

Unfriendly, lack of customer service, under resourced emergency room. Professional doctors and nurses but very understaffed.
Apr 7th, 2024

Mar 20th, 2024

I stayed in this Hospital from August 6-16. When I arrived at ER,Doctor Patel,told me that I was already sever ill with temperature over 106. I had a huge infection in my leg. Doctors in ER,hooked me up with IV antibiotic right away. My room was clean and nice with the great view of SF,5th floor. The care I received from Doctors and Nurses,great. I give this Hospital 100,000+Stars. I thank Doctor Goodman,Doctor Dinh and the rest of the stuff from the Surgical Unit. Thank you all,for taking the best care of me.
Sep 13th, 2023

Don't go to this ER unless you are 100% desperate and this is your absolutely last option. My full experience was as follows: I broke my nose in basketball. I went to the Urgent Care first and they were about to close at 8 pm so I went to the ER here instead. I walked into the ER at ~8 pm, waited 45 mins for the doctor to come by which was fine. They took a scan of my nose and told me that my nose was broken which was obvious since it was making a zig zag looking at it in the mirror. I was told to see an ENT doctor within the next few days and I left around ~9:30 pm. Basically, I walked in with a broken nose and walked out with the same broken nose plus with a nose scan, in ~1.5 hrs. And a month later I received a $7k medical bill. A plastic nose surgery costs about ~$10k. I walked in and out with the same nose, spent ~1.5 hour, and got billed $7k for it. My insurance covers 65% of it and I will have to pay the remaining 35% out of my pocket. If I went to the Urgent Care instead, I would have paid only $30 copay but now I will pay $2,450 instead. I leave it to everybody's judgment if they think this is fair.
Jun 13th, 2023