Kaiser Glass

Very professional and knowledgeable team
Jun 25th, 2023

horrible! in all caps! the staff were very nice the owner was terrible and very unprofessional. I am surprised he is still in business with the way he speaks to his customers. it as a horrible experience and we would have not have used his services if it wasn't an emergency. keep searching for someone great to use because he will cause trouble and he does not respect the professional atmosphere.
Oct 28th, 2022

I literally walked up to the shop in the back of the building with my china hutch cabinet door in hand asking if they were still open. I failed to get the mans name but he commanded as if he were the boss so Im going with he was the boss, anywho , without skipping a step he takes the door and with an analytic face says 15 minutes, $50. I said sold! It took my lazy @$$ 10 years to unscrew the hinges and bring the cabinet door in for repairs and what i thought would be wildly expensive took 15 mins. By the way it wasnt a square piece of glass, Im talking about curves and what not. Needless to say Im a hella happy customer!
Mar 30th, 2022

AVOID!!!! Exceptionally unprofessional, poor quality. The owner, Ben, came in June to replace a window that was failing. Only sloppily measured but said they'd have a new window ready within a few weeks. A few weeks went by and no contact. It took reaching out many times but heard back that the window was ready and they setup a day to do the work. They failed to show, did not communicate and were not responsive. I had to reach out several more times to get a response and another time scheduled, which they also failed to show up for. This same pattern happened repeatedly over the next few months with no regard or apologies for the impact it had on my time each time. The worst case scenario finally happened in October when the old window fell out during a storm. I let them know, basically with the intent being to tell them to forget about it as I'd have to go with another contractor at this point. They surprised me by making and actually keeping an appointment for the next day. Their work is absolutely terrible though. I question the measurements of the window itself and the positioning. They made an absolute mess of the trim which will all need to be replaced, all of the work is sloppy. Exposed screws, excess putty on the outside of the window that I have no easy way to deal with, dirty. Large gaps, damage to frame. The window can't even be opened properly. They said they'd be back within a day or two to finish but failed to show up. Despite all this I still gave them a couple weeks, which has only lead to more of the same unfulfilled promises from them. Not dealing with them further and warn everyone else to avoid. So much wasted time, unnecessary extra damage from the storm, and even more time needed now having to find a decent contractor to actually do the job.
Aug 18th, 2021

His people have a bad vibe, and they have predator pricing. They actually tried to charge me 50 bucks for a simple window pane. Just wow. Rip off. Its so sad because the old guy who used to own it was so fair, and nice. Sad when one of the old guys in the neighborhood sells his business out to rude swindlers.
Apr 13th, 2020