UCSF Center for Reproductive Health at Mount Zion

The doctors are great. The administration is so f*cked up, it's beyond ridiculous. If you want to spend hours a day on the phone with 45 different people in order to pay them fees for things that every other clinic does for free, then by all means go to UCSF CRH. If you want a level of bureaucracy that you genuinely did not know could exist, then UCSF CRH is your jam. Otherwise, go literally ANYWHERE ELSE. I don't know how I'll ever get pregnant with all of the added layers of frustration and stupidity required to work with CRH. I never thought I'd say this about anyone, but they desperately need some management consultants to come in and try to fix an extremely broken system that makes a mockery of patient support.
Oct 27th, 2022

Definitely check with the medical board, read reviews, and do your homework before you decide to work with Dr. Mitchell Rosen. Like many, I too had an unnecessarily traumatic experience with him. His bizarre bedside manner and dissociative attitude have caused me years of regret that I ever crossed paths with him. To say I had a botched and irreversible surgery would be too simple of an explanation. What he destroyed was far more than parts of my body.
Aug 28th, 2022

Too bad I did not respond quickly enough when there were lawyers contacts from another patient last time I checked. All complains about their billing system is true. And they are very good at making patients to sign a consent for bills before they start doing anything. It seems poor taste to be so profit driven as a UCSF affiliate.Services are pretty routine and fine, they just treated me like a thing on their product line. Nurses and NPs are mostly caring, but every time when you got some questions they's say the doctors will give you an answer. Different doctors reviewed my blood work and ultrasound images each time, and they don't mind to leave a detailed records of how many eggs found in which ovary. And don't expect them to tell you more details on egg retrieval day except just the number of eggs they took out of your body. Oh, also they'd charge you for regroup appointment because in their mind you don't deserve a review and an explanation of what happened and what to expect. And if you ask, they refer you to see a psychologist: ) Oh, also every time you find mistakes and ask why, they would change that mistake but charge you even more because they say they find mistakes in patient discounts as well. I'd say this place is the best in billing people and most professional in manipulating charging patients.I wish that patient with lawyers emails to contact did not delete her review.
Jan 30th, 2023

I can't speak to the quality of Dr Jaswa's care, as the UCSF Reproductive Health scheduling and billing are so inept that I won't be able to have an appointment at all. After scheduling the soonest available appointment months out, completing all their forms (maybe 25pages?), and going through all their recommended fertility testing, they notified me the day before my appointment that they've spoken to my insurance and won't be billing them. I'm covered for fertility preservation services, as I'm getting a hysterectomy for medically necessary reasons, but their billing department can't differentiate the code for that from other infertility treatments. Since it's now the day before my appointment, even with spending the entire day on the phone with my insurance and UCSF, there's no way to get it sorted out prior to my appointment tomorrow morning. So I can either pay thousands of dollars out of pocket for services that should be covered, or schedule another appointment ~3 months out and see if they've sorted it out by then. I strongly suggest that patients go elsewhere for treatment.
Apr 25th, 2022

I was so upset by my experience at UCSF that it has taken almost a year to write this review.  But today, as I receive an erroneous bill for over $10k for IVF services that I paid for in full over 10 months ago, I have to write this review and warn folks not to use UCSF.  The coordination problems at the clinic - not just in terms of billing but also coordination around cycles that jeopardize outcomes - are so serious that I think they need to do a complete overhaul. I say this as I hold my baby that came about bc of services received at UCSF. I had great nurses and doctors, but they are working in a broken system and quite frankly, with the exorbitant cost of IVF, it is worth exploring another clinic, like Spring, where you will face a less stressful experience.I did an IVF cycle with a donor and the communication and coordination were so poor that I almost had a failed cycle. After choosing the donor - it took six weeks for UCSF to even contact her to schedule an appointment for screening.  It took a month to get her in and then a full month to communicate the results.  There were some problematic findings, and four months after choosing my donor, I almost had to start over from scratch.  This should never happen.  It should never take 4 months just to complete screening (which is an ultrasound and blood test).  Then when I finally moved forward with a cycle, UCSF failed to get the results of a necessary test and didn't catch the mistake until stimulation and cycle syncing had already begun and I was told that instead of doing a fresh cycle, I would need to do a freeze cycle (freeze cycles have much lower success rates than fresh at UCSF).  This came about because of poor follow-up on my case and poor communication between my coordinator and doctor, with my doctor unaware that the test was missed until I called to inform them. In the end, we were able to save the fresh cycle but we got a very low number of embryos for a donor round and almost missed the implantation window. This could be unrelated to the missed test but the stress of the mistake was enormous regardless.Now, many, many months later, I am dealing with the constant stream of bills for services that I paid for months ago.  UCSF has continued to send me bills since I completed IVF with them, even though you must pre-pay EVERYTHING before embryo transfer.  Initially, the bills were for a few hundred dollars but the most recent one was over $10k.  Each time they try to collect the payment and threaten to send me to collection, even though these are erroneous charges.  And even though the errors are very obvious, it takes multiple phone calls and weeks (sometimes months) for UCSF to even recognize the error and stop sending bills and warning notices.I have done IVF rounds at three different clinics and fertility treatments inherently carry a degree of stress.  Yet, UCSF was by far my worst experience, and I still feel triggered when I get a communication from them or think back to my cycle there.  Infertility is hard enough on its own, go with a clinic that has the coordination and support in place to alleviate the stress, not add to it.
Jan 23rd, 2022