North East Medical Services (NEMS) - San Bruno Avenue

Mar 11th, 2024

Wait for 45 minutes for my baby dry cream. It's not busy!!!
Mar 1st, 2024

TERRIBLE EXPERIENCE! First of all, I did a medical exam back in Oct 2023. I never received the results through the online portal. I called NEMS multiple times to follow up throughout the 4 months. All I got was the result wasn't ready or I was simply ignored. After 4 months, an assistant finally reached out to me via patient portal that the results looked normal. I asked a follow up question about the test result and they told me I had to schedule a telephone appointment with the doctor. They said they would need to charge me for it because it was an "appointment". I told them I just wanted to get clarification on an exam I did months ago but they said they couldn't tell me anything unless I paid for another appointment.... First of all, why did I pay for the initial appointment to do the exam? It is stupid that I need to pay again to know the test results. Does that mean if I have 5 follow up questions, I'll need to pay 5 times? This is ridiculous... if the assistant was able to tell me the results via portal, how come they couldn't answer my follow up question through the portal? Not to mention on the day of the telephone appointment, I had to call them because the doctor didn't call me on time. They told me the doctor was running late but they had no idea how late or what time the doctor would be calling me.... If you're late for an appointment, the least you can do is provide a time of when the doctor will be calling... Its ridiculous that the patient needs to wait for god knows how long for the telephone appointment in order to obtain test result info.... Very silly and stupid!!! By the way, I was charged $110 to get my follow up question answered
Feb 27th, 2024

Feb 16th, 2024

Always so good to me.
Feb 7th, 2024