Affirm Office

I went with this company for a loan. Had issues with the purchase I was making, so I canceled the order. Their overseas call center are very under qualified to handle customers issues as well as represent the company. Gave me misinformation as they say; lies I say! Spent a lot of time on the phone with them. Got hung up twice out of the eight calls. They give you excuses as to their procedure but, could not tell me the issue had already been resolved. Said I still had to wait. Through me taking more time and doing research the matter I found out had been resolved but, the customer care center did not know that. Would not recommend this company to anybody! Steer clear of this company they do not uphold their customer concerns and values posted on their website! Make sure they are reported to the BBB and FDIC. Also remember this under the law we as customers have a right to record them just as they do us. We also have the privilege of taking them to small claims court and suing them for interest and penalties; just like they charge us. Just make sure you have all documentation and proof. You do not need an attorney.
Apr 3rd, 2024

I bought a scooter through Affirm. 60 days later the company goes bankrupt and moves out of their warehouse. I contact Affirm to stop my monthly payment and was told they can't do anything because it's been over 60 days. I have now submitted a complaint with DFPI. Absolutely ridiculous that they expect me to pay payments to them when I didn't even get what I purchased. Do not use Affirm
Mar 24th, 2024

I wish I could rate this a company a zero because of their lack of communication and 0 respect for customer service. Ive been fighting a dispute for the last two months due to Lynx Airlines being ceased and every time I speak to a representative (who advised they have written in my file) they still cant seem to understand whats happening. Ive asked numerous times to speak with the manager and no one has contacted me. This company is the worst and would never recommend to anyone.
Mar 23rd, 2024

minus zero stars. long story - they are horrible trying to fix problem for 5 months. four states - two countries can't fix.
Mar 18th, 2024

Affirm is a fraud. Congress needs to investigate this company.
Mar 17th, 2024