Cheetah

Extremely inconsistent! Terrible customer service in regards to calling in, friendly on the phone but NEVER actually helpful. For a delivery company their logistics are at the bottom of the industry. Order from them only if you can afford to burn through profits and hope they show up on time. Most of the drivers have a terrible attitude as well. Stick to restaurant depot or other delivery methods.
Nov 4th, 2021

Happy to have this resource in these times! You pretty much get all items in your order since stock is reserved when order is placed. Produce is good quality. Pay attention to descriptions for quantities. Pick ups have gone smoothly. Staff is friendly and helpful. Credit was immediately given for a couple of issues brought to their attention.
Apr 5th, 2021

Out of all the reviews that I have read below, there is only one RESTAURANT that gave reviews. The rest of the reviewers are Cheetah employees and friends of Cheetah employees. If the company is so great, why would you have to bombard the whole review section with fake reviews? To be honest, I've heard nothing but bad things about your products and services since your departure from Restaurant Depot...and handfuls of restaurants and chefs in SF have switched to Restaurant Depot's online ordering, now. Hmmm...
Feb 12th, 2021

One of their drivers just almost hit my car with my whole family in, 2 young kids in the back seat. Just didnt care that he almost ran us down in the big box delivery truck. 809941 cheetah 2306M2 , drivers number and license plate watch out for this guy on the road, he obviously doesnt pay attention to his surroundings. Hopefully thats all it is and nothing more serious while driving.
Feb 2nd, 2021

Restaurant Cheetah rocks! After the Bay went under Shelter@Home orders in March I grew frustrated going store to store searching in vain for basic grocery items that seemed permanently out of stock (dairy, eggs, frozen vegetables) because of folks panic buying. So I got *really excited* when I saw a story on the Bay's ABC7 News channel on Restaurant Cheetah, a wholesale restaurant supply business that was opening its service up to regular retail consumers. I downloaded their app and was surprised how easy it was to use. During check out, I selected from their 10 locations around the Bay to pick up my groceries as well as a date and time frame. It couldn't have been easier! When I arrived for my groceries, a Cheetah rep wearing a mask spoke to me through my passenger window instead of at the driver's (good job distancing guys!) and I showed my i.d. and that was it - they took care of everything else. They had me park near their refrigerated delivery truck and loaded all my groceries for me. Out of an order of 32 items, only one was not available (6 lbs. of frozen ground beef, but I was so happy about my 2 lbs. of brie cheese I didn't care, lol). My car looked like I'd just gone on a Costco run - but I didn't have to do anything. I couldn't wait to get my haul home. :-) Since then I've placed two more orders, and each has been super easy. If any items can't be fulfilled the day of pick up (only happened two times out of three orders and 131 items), Cheetah let's you know that morning. And if there is anything missing from your fulfilled order Cheetah will credit you no problem. In addition, I've called their customer service a couple times with questions about products, or order fulfillment questions and every employee I spoke with was helpful, knowledgeable and friendly. In my opinion, Restaurant Cheetah is the Nordstrom of grocery procurement - and cheaper than even Costco. PRO TIP: if you don't see an item you want under one of their major category tabs (like Bakery, Dairy, Deli, Family Size, etc.) just type the item into the search bar. I was shocked at the variety of food they carry that doesn't even show under the main tabs - foods like pita bread, hummus, dolmas and even gyro meat - though you've got to be able to cook the 20 lbs. of rotisserie style gyro meat yourself, lol). Hope this info helps folks who aren't sure how Restaurant Cbeetah works. Happy shopping!
Jan 23rd, 2021