Remoov

I am extremely disappointed with Remoove. I had taken off of work because I had an 8am appointment with them. Needless to say no one showed up from the company. After waiting nearly an hour, they finally informed me that their consultant was ill. Very unprofessional!
Apr 2nd, 2024

Remoov did a wonderful job. I had an 8-11 window for appointment and they arrived before 9 am. Hugo and crew were quick, hard working and very courteous. I am very happy I selected them to pick up the large furniture items from my Mom's estate that were not wanted by family. I appreciate they recycle or donate the items. The price was good and this task is now complete. Thank you again.
Dec 1st, 2023

I have just replaced a few pieces of furniture in our house and had to find homes for the old stuff. It was all still good so I wanted to donate it or sell it. I don't like dealing with CL or marketplace so I found remoov online and read that they pick everything up, sell what they can, donate what can't be sold, and responsibly recycle the rest. They give you half the proceeds of the sale and the tax receipt for the donations. It's a perfect service for those of us who don't have time to wait days on end for a charity to pick up or can't get it to a donation place. I love it! The guys arrived and were very nice. They moved everything out quickly and took my payment. (which was far less than a junk removal service) They also wore masks upon my request since l'm an asthmatic and I really appreciated that! I'll be arranging another pick up soon once I go through more rooms! Thank you so much, remoov, for removing my headache!
Apr 2nd, 2024

I had a deeply unsatisfactory experience with remoov which prompts me to leave this one-star review. I was charged for the service of moving a couch upstairs, yet the movers refused to fulfill this, falsely claiming the couch wouldnt fit through the doorway. It was evident they were avoiding the effort due to the couchs weight. They even tried to point out pre-existing damage that was clearly noted in the sale listing. Their professionalism was further called into question when they rudely insisted on their expertise, despite being proven wrong about the doorway. The team hastily retreated after this, forcing me to sign the delivery completion under the threat of taking the couch back. After reaching out to customer support, I was advised to escalate this to management. This experience was frustrating, and I caution potential customers about the lack of reliability and professionalism from this company. Update: they reached out to us and politely refunded us the whole cost of the delivery. Still frustrating that our couch is at the bottom of the stairs and we have to hire a separate group of movers but they did what they could to help us out.
Dec 25th, 2023

Tried to purchase a table from their company, The Local Flea: extremely disappointed in this company, their empty promises and lack of customer service. Two months of emails, calls and waiting for an anniversary gift to be shipped, then they send an email cancelling the order because they couldn't find a shipping company to do it for what their team estimated and I paid for (I would've been totally fine with them being upfront and honest about their ability to ship the item to my location). Instead, their lack of professionalism, problem solving and connections has me without the table, a delayed refund and having to source this item again. If you order from them, don't expect anything to happen. They had zero answers and every promise to "make it right" ended up being lip service.
Dec 9th, 2023