Express

Mar 7th, 2024

Apr 5th, 2023

Okay
Feb 16th, 2023

This store has an unaccommodating and unfriendly staff. I was treated harshly by an employee who I later found out to also be the store manager. I expressed that I really liked a T-shirt and two jeans but was told I couldnt get into the fitting room 35 minutes before their closing time while the store doors were wide open and people were shopping and despite me mentioning multiple times it would only take me two minutes to try on the two jeans as I have already tried on the T-shirt. I gave them back all three items and left their store. Very unpleasant experience.
Feb 6th, 2023

Customer service excellence! I had placed an online order however it wasnt the right fit. I went into the store to make a return but luckily the fit I was looking for was in store and I proceeded to ask if I could exchange it. Olivia, the girl that helped me was super cordial. There seemed to be some trouble with the pricing but the manager Asia came to help, she was very helpful and friendly as well. I also would like to highlight their knowledge on their products, I have been looking for a specific shirt style but had no luck, I described the item to them and they were able to get me the information. Unfortunately it wasnt in stock but they politely referred me to their app to order it. Overall I was very pleased with their service and willingness to help. Thank you so much Olivia and Asia! Five stars service.
Aug 31st, 2023