Hertz Car Rental - Westin St Francis HLE

This place is no longer open. Dont pick up your car at this place.
Jan 28th, 2024

This is an unfriendly place where even the final letter to pick up the car gives the office address rather than the garage address. I have to go office first, than get garage address. The staff are unfriendly and have a consistently dismissive attitude toward customers. It was the worst Hertz experience I have ever had. Your service must improve.
Nov 27th, 2023

I made my reservation several weeks ago through Hopper. We arrived about 20 minutes after our scheduled pickup (historically not an issue any other time Ive rented a car). After speaking to Derek at the Hertz desk at the hotel, he advised me that itd be another 20-30 minutes before my car was ready and that hed give me a call once it was. 40 minutes pass and I see the same agent walking out the door to take his lunch break. He looked as if hed recognized me and was trying to break eye contact as he was leaving. He advised that he was under orders to take his lunch break and that hed be back in an hour. If we needed any assistance from him, we certainly werent gonna get it until he got back from his break. We made our way to the actual Hertz location that services the hotel and that general area on Mason St. I advised them of the hotel clerks general lack of urgency, and within minutes, they had our vehicle ready. As much as possible, try to avoid booking through the hotel location.
Sep 24th, 2023

The rental rates were competitive and offered great value for the quality of service and vehicles provided.
Aug 30th, 2023

Called Hertz to ask to change my pickup time 2 hours earlier. They said "sure, no problem." When I arrived, was told there was no car for me. Not the fault of the folks at Westin and Ellis St Hertz offices, but just an obvious failure of communication on the part of the company. The only thing keeping this from being a 1 star review was Seema Khan, an employee at the Ellis St office, who was very kind and tried really hard to help, ending up getting me a car after 90 minutes (i.e., 30 minutes before my original reservation).
Aug 14th, 2023