Bank of America Financial Center

I went to this branch several times, and always I had great experiences. Thank you all.
Feb 17th, 2024

Clement location was closed and I was guarenteed that the California street branch manager was going to call me to assist in getting pre-ordered currency for trip. None of this happened and I'm going to a foreign country with no money. Choose a better bank.
Oct 3rd, 2023

I do not normally have good experiences with Bank of America and have had difficulty with other branches with such a simple request to just close a saving account (Castro & 24th were not helpful!). However the team at the Laurel Village office were all very helpful especially Mazen Emam who was extremely efficient (and the loan specialist who was initially willing to help his team but I didnt catch his name). Firstly, they didnt make me make an appointment as they werent busy, and the whole process took a matter of a few minutes. Good job Mazen and thank you!
Sep 14th, 2023

It seems some people (including myself) are getting scam calls from this number. Number appears legit, and may just be. However I got one of the weird cold calls today, and upon googling the number it seems other people also have received scam calls from this number. Bank of America, check your staff to make sure you dont have a scammer inside making scam calls.
Jul 21st, 2023

Beware!!!!!!   I am unable to give a zero star review so I guess I have to give them one in order to get on with my review. Bank of America is the worst financial institution I have ever dealt with in my 52 years. I have $19,050 stolen out of my account in May in June 2021. Today's October 2022 and they still owe me 10,000 of those dollars. To be fair, the EDD in California is involved partially which Murray did the waters a little bit, but the bottom line is Bank of America found where my money went within a month of me reporting it. I have spent no less than 200 hours trying to get the rest of my money. They want me to give up, but it's not gonna happen. I tried everything including my representative, Barbara Lee, who I have been trying since March. At least 20 voicemails so far, where I actually got a person 3 times. They suck too. No return call in 3 months.  I did reach my Senator recently. After 2 1/2 months of "help"  I was told I need to get a hold of my district representative. I was given Barbara Lee's contact info. I'm not giving up, but use this as an example of the service you can expect from BofA. Anybody out there that can maybe help?  I made a transfer to my credit union like I had 15 or 20 times before without issue. This time, after the 48 hours it says to wait, I called to report the $ never landed in my account. 15 or 20 calls later, and about a month, I get a letter in the mail Denying my claim stating I had to get the money back from the person I sent it to at Wells Fargo. I called right away and said they had the thief that hacked my account and to go get them. PLEASE?!?!?  That was a year and a half ago. They STILL own me $10,000. Why did they return my $9,050 and not all $19,050. They can't tell me, but I'm still denied. No, I assure you I am not. I'm going to the speaker of the house and the governor next. STAY AWAY FROM BofA!!!!   This money was my State Disability money, so you can imagine how handy this money would be for me and my family. 100% disabled combat vet who hasn't worked since Covid 19 disabled me, and my job of 29 Loyal years let me go without giving me a chance to recover. Not qualified for long term disability because of bla bla bullshit. Thanks AT&...... that's another story. I hope someone in BofA reads this unbelievable story that is my life and can help. Have some humanity, compassion, or just do your damn job. Nothing more is necessary
Oct 12th, 2022