Chase Bank

In the past, our relationship manager was Henry, and our VP was Gino, who provided excellent service even during a slow market. We were invited to the JP Morgan suite in Chase Center to cheer for the Worriers, those happy days were gone. When I visited the bank today to obtain a business card from the new relationship manager, I found that the bank was mostly empty, and the employees were unhelpful. even though there's no guests inside the bank, not a single staff want to ask me what I want just look at me from their chairs. And after they learned what I want, they still sit on their chairs with very cold look like they waste a business card.
Mar 13th, 2023

Gary Ho is the worst teller/manager I have ever seen.  He worked on my stuff and then went away to chat with other people without telling me if I need to wait for him.  When I came back, the way he talked to me make me feel humiliated.
Mar 1st, 2023

Terrible customer service
Jan 17th, 2023

Deposited a large sum of money to an account, but teller used a counter machine that appeared to eat/stick to bills and not count amount properly. They went and used another count machine, it was out of my view, so I couldn't verify the amount they reported back to me which was under by a lot. Had to manually count, but I didn't ask if their machines ate my bills or not so it came up short. Ended up leaving and depositing what was tallied, but I came in with a set amount to deposit ended up short because I believe their machines couldn't separate the bills properly. I'm sure the teller now has a load of cash unaccounted for and can easily pocket that now.
Jan 8th, 2023

Very rude teller. I needed bills for red envelopes. She had taken out a pile of old dirty bills and said this was all she had. Again, she was very abrupt and rude. Then I went to Citibank. Although this teller was the only one there, she chose the bills that were almost new-looking. I usually have good experience at Chase, but not today at Chase, Stonestown. The staff needs training in good etiquette.
Jan 8th, 2023