Bank of the West - Corporate Headquarters

Hector Solis _{on Google}

Oct 28th, 2022

No compassion or concern for customers

M M _{on Google}

Oct 23rd, 2022

They are finding ways saying my account is new to closed it. I'm withdrawing because I do not receive the same 24/7 service I got from wells fargo. Plus the people working in this bank is mischievous, Especially in castro branch, the indian lady and the indian guy is the worst people to handle your complaints and making you feel so uncomfortable. They issued me a check, knowing my account has only 100 so the check bounced, I was charged 12$ in wells fargo. I am withdrawing both checking and money market accounts. Poor people service and app and website verification takes forever. I do not want to go back here. Lesson learned. Wells fargo is certified the best bank for me. Please allow people to leave your bank.

Rebecca Sanchez _{on Google}

Oct 11th, 2022

Fast and efficient. I went in and they took care of me right away. Very professional. Great customer service.

Thomas Godenir _{on Google}

Aug 23rd, 2022

Efficient service, qualified staff and friendly atmosphere.

YouTube User _{on Google}

Jan 15th, 2023

Right now, I have been on the phone with Bank of the West customer service for almost an hour! I am on hold again. That is what prompted me to write this review. I have all day to write it while I wait, and wait...
I was unable to change my primary Zelle contact online, so I called. The rep is difficult to understand. (She didn't want to give me her name.) She is struggling with her English. I can put up with that, but she doesn't seem to be trained. She keeps putting me on hold, and doesn't seem to have a clue on how to make this change. This should have taken just a few minutes.
She is trying hard to figure it out, and I can tell that she is nervous. But she has stayed on the phone with me. Poor thing. I don't blame her. I blame Bank of the West. They need to do much better.
After 45 minutes or so, I finally asked for a supervisor. I am still waiting on hold! This is ridiculous.
Now she is telling me that the info I am seeing on my screen is wrong, and that she is seeing something different. I am now running very late and my frustration level is maxed out.
Now she is saying that she spoke to "a lead," and that I need to add another contact. What? That makes no sense. There are already three on there!
This was a waste of time and inexcusably unsatisfactory. I am going to have to call again and get this resolved, after all of that! I can't even believe this.
I am increasingly concerned about doing business with Bank of the West. The staff at the local branch is very pleasant, but they have closed their doors and drive-through during business hours, sometimes for days at a time, due to staffing shortages. Scary.