Star Towing

Terrible service, towed the wrong car from the parking lot.
Mar 20th, 2024

Scammers
Feb 29th, 2024

They towed my vehicle illegally. I live in Stylus and sienna apartments, and theres many reserved parking spaces for people with special needs. I have one of those reserved spots as well, but my car was towed between 10 of other vehicles while none of the reserved spots needs parking permits. They said that I didnt had any parking permits, while none of the cars with reserved parkings has any permits. They also towed the car without managements approval. I went to get my car back and the front lady was just repeating pay or leave and she was not listening to any of words I was saying. Rude, racist, disrespectful behavior from this people. I hope government will shout it down asap.
Feb 22nd, 2024

Feb 18th, 2024

I rarely write reviews... We acknowledged our mistake of parking in a spot marked green, even though the time limit wasn't specified. We realized we were in the wrong as we stayed at the restaurant for 2 hours (even without specific regulations of time limit). Upon reaching the towing lot, we requested our company car (registered under the company but with our Power of Attorney, or PoA). Surprisingly, the towing office employee refused to accept the PoA document, insisting on a letterhead from a high-ranking company executive and even a photo of their ID. It felt absurd, akin to asking someone like Jeff Bezos to send his ID to release an Amazon vehicle. The next visit to the towing lot went smoother. We presented our documents and PoA to another employee, who promptly released the car without unnecessary demands. However, when we received the towing report, it contained blatant falsehoods. The report claimed we wrongly parked at 7:36 pm, a time when we weren't even at the lot. Our records, including messages and three witnesses, confirm we parked at 8:20 pm in front of a bank equipped with cameras. In California, it's illegal to tow a car within an hour, making their timeline dubious. It seems they concocted a time to justify towing at 9 pm, resulting in a mere 30 minutes of actual parking. Armed with messages, witnesses, and bank cameras, I am determined to rectify this situation. This ordeal cost us $470, and I won't rest until it's resolved.
Feb 7th, 2024