Costco Tire Center

No 1
Jun 8th, 2023

These guys don't care about appointments or their customer's time. Waiting an hour just to be seen is the norm. No apologies, no sense of urgency. Call ahead? Forget about it, they don't answer the phone
May 5th, 2023

I ordered 4 tires of Michelin defender,and was told those ordered tires will be arriving in three days , I came back four times and told me tires didn't arrive , finally I wanted to talk to a manager and he is gonna follow up to get my tires in store ,today almost 17 days of my purchase they called me my tires are here. This location is not organized and they don't care about customer ,very sad.
Apr 30th, 2023

Went in for a tire patch with an appointment atat 5pm... its 7:26pm and my car is ready. What.the.heck costco? Worst customer service. Go anywhere but here for tire work. Save your time.
Apr 18th, 2023

I love costco but my experience with the service center was sub-par. My vehicle recently developed an issue where the battery drains completely when you turn the vehicle off. I figured I could jump it and then take it to costco because I saw online that they test batteries. Fast forward to this morning where I come in and they are swamped. I see a big sign that it's appointments only but figure my task is small and wait eagerly to see what they say. There are 3 customer ahead of me and only one service writer... I wait patiently for my turn for the better part of 20 minutes whilst my fiance waits in the car to ensure it stays running and we don't die again. I finally get my turn and ask if they check batteries to which the service writer says yes! But I have to bring the battery in... NOT what I was expecting. I was disappointed to have the service available but in a very inconvenient manner. I decided to drive 5 minutes down the street to AutoZone where they came out to my car and tested the battery without any disassembly of my vehicle. I don't think I will visit this service center again without an appointment or without calling to ensure there services are what is expected.
Apr 15th, 2023